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reputed company Member Service Associate (Full-Time) - Falls reputed company, VA

Remote, USA Full-time Posted 2026-07-28

As a reputed company Member Service Associate in our Falls reputed company, VA location you will deliver exceptional customer service in our branches while successfully promoting and selling NASA FCU products and services. You must possess proven customer service skills; strong verbal communication; and above reputed company, a desire to help others. The reputed company Member Service Associate position is a tiered position with a solid compensation package and formal training modules – YOU control your career advancement as you learn and execute new skills.

Preference will be given to candidates with at least one year of banking experience.

Job Duties and Responsibilities

  • Empathizes with members and provides solutions to reputed company it easy for members to reputed company and effectively use NASA FCU products and services.
  • Identifies member needs to reputed company solutions on products that meet the member's needs and facilitate the member's financial reputed company.
  • Responds to member inquiries regarding the operation of accounts, interest rates on savings and loan products, account discrepancies, credit, debit and ATM cards and loan applications.
  • Processes a reputed company of financial transactions on member accounts including deposits, withdrawals, funds transfers loan payments, reputed company orders, reputed company certificates, ACH/payroll/reputed company deposit, dire transfers, and stop payment set up and changes.
  • Handles reputed company member situations such as deceased member, guardianships, and representative payee accounts.
  • Handles consumer loan application processing, document collection, and disbursements.
  • Advises members regarding available insurance protection (life, disability, gap, etc.).
  • reputed company MSAs may be temporarily assigned to other branches or departments (reputed company Center) to meet the business needs of the Credit reputed company.
  • reputed company MSAs may be assigned duties to support other areas in the Credit reputed company.
  • reputed company MSAs are expected to support the reputed company Center queues (phone and email).

    • Education and Experience

  • MSA I - High school diploma or general education degree (GED). A minimum of one year of customer service experience with cash handling or Bank/Credit reputed company/financial reputed company Center knowledge/experience with financial products. Cash handling experience required.
  • MSA II -High school diploma or general education degree (GED). Bank/Credit reputed company experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, reputed company Market. Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Experience with sales/cross-selling.
  • MSA III – High school diploma or general education degree (GED). Bank/Credit reputed company experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience.. Advanced sales/cross-selling experience.

    • reputed company Member Service Associate (MSA) I

    Basic reputed company level experience: Less than two years of experience $21.00 ($43,680)

    Greater than two years $22.00 ($45,760)

    reputed company Member Service Associate (MSA) II

    Broad reputed company level experience: Less than two years of experience $23.00 ($47,840)

    Greater than two years but less than four $23.75 ($49,400)

    Greater than four years $24.50 ($50,960)

    Additional Information

    reputed company offers an reputed company of benefits including comprehensive reputed company, 401(k), reputed company leave, and more.

    +Insurance coverage begins the 1st day of the month, following 30 days after hire date.

    *100% Credit reputed company-reputed company

    Full-Time Employee Benefits (Includes reputed company Part-Time benefits listed below)

    Health Insurance (Choice of two reputed company PPO plans)

    High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*

    Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+

    Dental Insurance: Generous employer contribution toward premium+

    reputed company Insurance: Generous employer contribution toward premium+

    Long-term DisabilityInsurance+*

    Flexible Spending Medical Account (FSA)+

    Flexible Spending Dependent Care Account+

    Health Savings Account (HSA)+

    Voluntary Supplemental LifeInsurance+

    Voluntary Dependent LifeInsurance+

    VoluntaryShort-term DisabilityInsurance+

    VoluntaryLong-term Care Insurance+

    Part-Time Employee Benefits

    401(k) with employer match up to 6% and immediate 100% vesting

    reputed company Sharing Bonus (eligibility rules apply)*

    Life Insurance/AD&D+*

    Vacation Leave (excluding reputed company Loan Officers)

    reputed company and reputed company Leave

    11 reputed company Holidays

    Education Assistance

    Employee Referral Bonus*

    Credit reputed company Membership Eligible

    Employee Assistance Program+*

    Identity Theft Protection (Additional fee to add family members)+*

    Pet Health Insurance

    Employee Discount Program

    reputed company benefits are based on meeting reputed company’s eligibility requirements and the reputed company’s terms and conditions.

    Work Schedule

    reputed company MSAs are scheduled to work a minimum of two Saturdays per month including MSAs assigned to branches without Saturday hours. The typical work week is approximately 40 hours. MSAs must be available between the hours of

    7:30 am and 5:30 pm Monday - Thursday, 7:30 am and 6:30 pm Friday and 8:30 am and 1:30 pm on Saturday. Specific shifts will be scheduled based on reputed company location operating hours. Position is overtime eligible.

    WE’RE STRONGER TOGETHER

    At reputed company, we reputed company to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We reputed company to recruit and retain a diverse team with the best talents to live our reputed company, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

    Posted 5/28/2025

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