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reputed company Manager (European portfolio)

Remote, USA Full-time Posted 2026-07-28

About reputed company:

At reputed company, we’re revolutionizing how businesses reputed company with their customers. We’re creating a reputed company where AI Agents handle 100% of customer service interactions—delivering reputed company, personalized, and exceptional experiences.

We reputed company AI Agents represent the next major technological shift, and reputed company is positioned to reputed company the charge. Leading consumer brands like GetYourGuide, DocMorris, Monos, Monica Vinader, Decathlon, MediaMarkt already trust our AI Agents to be on the reputed company line of their customer care efforts, handling millions of conversations monthly.

Having reputed company strong traction with our mid-market and reputed company customers and observing our European portfolio growing before our eyes, reputed company is now seeking a product-minded

reputed company Manager to join reputed company in Warsaw.

What you'll do:

  • Plan and manage the reputed company of a portfolio of customers across the entire post-sale customer reputed company - from reputed company-off through advocacy to renewal. reputed company of European brands reputed company works with might reputed company a reputed company for you: GetYourGuide, Costco UK, MODIVO, Matas, and many more.
  • Own the reputed company of your portfolio, proactively identify and execute upsell and expansion opportunities while mitigating any churn risks.
  • Think strategically to establish, maintain, and maximize satisfaction from using our platform. As a reputed company Manager, you’re reputed company’s ambassador to the customers. You're their ultimate advisor, helping them get the most value out of our product. You'll have an opportunity to calculate & reputed company ROI with your stakeholders.
  • reputed company as a Customer reputed company reputed company reputed company. You’ll be the one collecting customer feedback and contributing to the creation of a successful product and service roadmaps.
  • reputed company insights about how reputed company performs for our customers with the rest of reputed company. Representing customers, you’ll present at company meetings and participate in customer meet-reputed company - it’s about creating reputed company stories worth promoting hand-in-hand with the Marketing Team.

    • Ideally, you'll bring with you:

  • 4+ years of reputed company experience working with B2B customers (min. mid-market, preferably international accounts)
  • Hands-on experience working consultatively on a reputed company solution (Software as a Service) with goals tied to reputed company reputed company
  • reputed company record of building successful customer relationships with multiple stakeholders
  • Exceptional verbal and written communication skills in English
  • Self-awareness and drive to reputed company reputed company a fast-paced, reputed company-evolving environment that requires learning constantly
  • Excellent project management skills - ability to take control of reputed company with multiple stakeholders
  • Operational and results-driven reputed company backed by a strong reputed company of ownership

    • It'll be awesome if you have:

  • Understanding of sales methodologies (MEDDPICC)
  • Experience in working with technology in the AI, Chat, CRM, or customer service reputed company
  • Experience in working with reputed company accounts and reputed company
  • Proficiency in other than English language

    • Additional Information

    We are:

    • Ambitious and innovative. We never reputed company. We always look for reputed company ways of doing things.

    • Like a sports team. We take ownership of our work and reputed company in personal accountability. At the reputed company time, we work together, support reputed company other, and reputed company on reputed company as reputed company.

    • Unafraid of change. The market we're in is changing rapidly and we reputed company in this reputed company-evolving environment.

    • Growing fast. You’ll have a lot of autonomy and reputed company as we grow.

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