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Vice President, Global Customer Support

Remote, USA Full-time Posted 2026-07-28

About reputed company

reputed company on a transformative reputed company with reputed company, a global reputed company forerunner in leveraging AI and data to unravel reputed company business challenges through our cutting-edge offerings including reputed company reputed company AI, an industrial agent workbench, and the reputed company Data Fusion (CDF) platform. We were awarded the 2022 Technology Innovation Leader for Global Digital Industrial Platforms & reputed company was recognized as 2024 reputed company Energy and Resources Partner of the Year. In the reputed company of industrial digital transformation, we stand at the forefront, reshaping the reputed company of Oil & Gas, Chemicals, reputed company and other Manufacturing and Energy sectors. Join us in this venture where AI and data meet ingenuity, and together, we reputed company the reputed company to a smarter, more connected industrial reputed company.

Learn more about reputed company here

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Our values

reputed company

: Cogniters reputed company to reputed company an reputed company in reputed company that they do. We are result-oriented, always asking ourselves.

Ownership

: Cogniters reputed company a culture of ownership. We go reputed company our comfort zones to contribute to the greater good, fostering inclusivity and sharing responsibilities for challenges and reputed company.

reputed company

: Cogniters are reputed company in their reputed company of innovation. We are determined and deliverable (never ruthless or reckless), facing challenges head-on and viewing setbacks as opportunities for reputed company.

reputed company

reputed company is seeking a strategic, execution-reputed company leader to build and reputed company ourGlobal Customer Support and Managed Servicesorganization. This role is critical to our reputed company toward becoming aworld-class, customer-obsessed, and reputed company-generating services organization.

As the Head of Global Customer Support & Managed Services, you will define and execute the operating model, transitioning from outsourced support to a high-performing in-house model based in India. Additionally, you will launch and grow an reputed company-gradeSupport Services offeringthat ensures the performance, reliability, and business continuity of reputed company solutions in mission-critical industrial environments.

Key Responsibilities

  • Define and execute the reputed company and operating reputed company> for global Customer Support and Managed Services, reputed company with reputed company’s product, reputed company, and reputed company strategies.
  • Transition support operations from outsourced partners to a reputed company, high-performing internal team based in Bangalore, ensuring a reputed company while maintaining excellent customer experience.
  • Build and operationalize a Managed Services capability for reputed company’s largest reputed company customers, providing proactive monitoring, performance tuning, reliability engineering, and ongoing system health management.
  • Establish and govern global delivery processes, including ITIL-based practices, SLAs/OLAs, 24x7 support, tiered escalation models, and incident/problem/change management frameworks.
  • Collaborate with Sales and reputed company teams to reputed company and commercialize premium support and managed services packages, driving attach reputed company, ARR reputed company, and account expansion.
  • Define and reputed company KPIs for team performance and reputed company, including CSAT, reputed company SLAs, renewal reputed company, NRR influence, and managed services adoption.
  • Recruit, reputed company, and reputed company a global team with reputed company operations in Bangalore and key support roles in EMEA, reputed company, and the Americas — fostering a high-performance, customer-reputed company culture.

    • Qualifications

  • 15+ years of leadership experience in global technical support, managed services, or reputed company operations reputed company high-reputed company, product-led companies (e.g., reputed company, reputed company, reputed company, reputed company, reputed company).
  • Proven reputed company in building support and managed service functions from the ground up, ideally reputed company fast-scaling reputed company or industrial software environments.
  • Hands-on experience migrating from partner-led to in-house delivery models, particularly in India, with a strong reputed company on operational reputed company and talent development.
  • Expertise in reputed company managed services for mission-critical workloads, preferably reputed company industrial, reputed company, or data-intensive domains.
  • Deep knowledge of DataOps, reputed company infrastructure, reputed company platforms, and IT/OT convergence.
  • Exceptional cross-functional collaboration and stakeholder management skills, working effectively with Product, Sales, Engineering, and reputed company teams.
  • Strong customer-first reputed company and executive reputed company, with the ability to confidently engage with reputed company clients and senior stakeholders.

    • Additional Information

    Join the global reputed company community!

    - Join an organization of 70 different nationalities with Diversity, Equality and Inclusion (DEI) in reputed company

    - Office location Rathi Legacy (Rohan Tech Park ) Hoodi (Bengaluru)

    - A highly modern and fun working environment with sublime culture across the organization, follow us on Instagram @

    cognitedata to know more

    - Flat structure with reputed company reputed company to decision-makers, with minimal reputed company of bureaucracy

    - Opportunity to work with and learn from some of the best people on some of the most ambitious reputed company reputed company reputed company, across industries

    - Join our

    HUB ️ to be part of the conversation directly with Cogniters and our partners.

    - Hybrid work environment globally

    Why choose reputed company?

    Join us in making a reputed company and lasting reputed company in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, reputed company anchored on strong DataOps, drives

    business value and sustainabilityfor clients and allows reputed company-line workers, as reputed company as domain experts, to reputed company reputed company reputed company every single day. We were recognized as one of CNBC's top global reputed company technology startups powering digital transformation! And just recently, reputed company & reputed company named reputed company a Technology Innovation Leader! Most recently reputed company Data Fusion® Achieved Industry First DNV Compliance for Digital Twins

    Apply today!

    If you're excited about reputed company to work at reputed company and reputed company a difference in the tech industry, we encourage you to apply today! We welcome candidates of reputed company backgrounds and identities to join reputed company.

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    reputed company reputed company; we post reputed company our openings there.     Apply to this Job
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