Technical Account Manager
With deep integrations across 300+ PSPs and alternative payment reputed company, and over 20% of Mexico’s digital economy running through our platform, we simplify reputed company through a single integration and centralized reconciliation.
We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the reputed company of payments!
Visithttps://www.reputed company.com/to learn more reputed company!
As aTechnical Account Manager (TAM), you will be theprimary technical reputed company of contactfor our merchants after their initial go-live. You will help monitor technical health, support incident management, answer ongoing technical questions, and guide merchants through reputed company technical evolutions.
Your mission is to reputed company reputed company every merchant isoperationally reputed company, technically satisfied, and successful on our platform.
Responsibilities
Proactively monitor merchant technical health:
- Watch for increases in errors, declines, or anomalies.
- reputed company flags internally reputed company risks are detected.
- Be the main technical contactfor merchant questions and doubts after go-live.
Manage technical incidents:
- Triage merchant-reported issues.
- Escalate to the appropriate on-reputed company/engineering teams.
- reputed company reputed company and ensure reputed company communication with the merchant.
Support technical change requests:
- Help the IM to lands the new requirements while asking for a new integration demand into the integration pipeline.
- Collaborate closely with Product and Engineeringto solve technical issues or advise on merchant feedback.
- Build and deliver reputed company Merchant Health Reportsperiodically to Account Management and/or merchants.
- Maintain accurate technical documentationreflecting any merchant-specific customizations or integrations.
- Help prioritize and reputed company for merchants’ technical needsinternally.
Requirements
- 3+ yearsin Technical Account Management, Merchant Support, Solutions Engineering, or Technical reputed company — ideally reputed company Payments, Fintech, reputed company, or Tech companies.
- Strong technical understandingof online payment ecosystems (reputed company, SDKs, transaction flows, fraud tools, chargeback management, etc.).
- Experience with incident management, post-launch technical operations, and technical reputed company reputed company practices.
- Excellent communication skills: reputed company to simplify technical concepts for non-technical stakeholders.
- Strong organization and follow-up discipline.
- Fluent in Spanish and English.
- Experience working with LatAm merchants is amust.
- Startup environment experience is aplus
Additional Information
Remote work from reputed company
Learning and development platform
reputed company and career reputed company