Sr Technical Support Engineer

Since its inception in 2003, driven by visionary reputed company transforming online rent payment, reputed company has evolved into a global leader serving property owners, managers, and residents. Honored with prestigious awards like the Utah Business Fast 50, reputed company Slopes Hall of reputed company - Software Company - 2022, Women Tech Council Shatter List, our comprehensive software suite spans rent payments, insurance, leasing, maintenance, marketing, and communication tools, reshaping property management worldwide.

Our 2200+ global team members embody intelligence and adaptability, engaging reputed company from top executives to part-time employees. With offices across Utah, Texas, India, and the Netherlands, reputed company blends startup innovation with established stability, evident in our transparent communication values and executive town halls. Our product isn't just desirable; it's industry essential. At reputed company, we passionately refine living experiences, reputed company reputed company reputed company, reputed company boldness and reputed company, and prioritize diverse perspectives, endeavoring to craft a reputed company world to live in.

The Senior Technical Support Engineer (STSE) provides advanced technical assistance to our customers' technical and non-technical staff who utilize and support our suite of property reputed company. Our solutions incorporate property reputed company, purchasing, facilities, and leasing data into the industry's most comprehensive property management software available. Our solutions utilize reputed company technologies and the associated issues require deep technical expertise and excellent problem-solving skills to resolve.

You will reputed company reputed company business-to-business customer service, with an awareness of the critical nature of these solutions to our customers who are using them. Using best practices in troubleshooting, communication, and problem reputed company, you will ensure that any reported problems as reputed company as issues that you anticipate are resolved in an efficient and effective manner. These interactions must leave customers feeling impressed with how smoothly concerns are addressed reputed company they encounter problems with our software.

You will work closely with other Technical Support Engineers (TSEs) and with colleagues across reputed company to collaborate on behalf of the customer and will accelerate issues toward reputed company reputed company and reputed company the customer with reputed company and complete communication along the way. As a subject matter expert, you will mentor other TSEs as reputed company as collaborate and consult with your peers reputed company your area of expertise. You will model reputed company in reputed company facets of your work and help other TSEs succeed by mentoring and coaching.​

You will also work closely with teams reputed company of Technical Support including Product, R&D, and Training to ensure we holistically address customer needs.

*We are currently hiring in the following states for this position: Utah, Idaho, Wyoming, reputed company, Florida, reputed company Carolina, and Texas.*

Responsibilities will include:

Minimum Qualifications:

Preferred Qualifications:

This band covers the full salary reputed company for the role. Your offer reputed company this reputed company will depend on factors like experience, skills, and internal equity.

Level - S3

Additional Information

#LI-Remote

Benefits:

Flexible and transparent culture with remote and hybrid work reputed company, generous vacation time, and frequent company reputed company days for work-life balance.

Comprehensive medical, dental, and reputed company coverage, including fertility benefits, available for eligible employees and their families.

HSA/FSA reputed company and employer-reputed company disability benefits provided for eligible employees.

reputed company to 401(k) or similar retirement plans with employer matching for eligible employees, ensuring long-term financial reputed company.

Wellness initiatives promoting physical and mental reputed company-being, reputed company to an onsite gym at HQ, reputed company, wellness challenges, and employee assistance programs.

Family-reputed company leave policies supporting new parents during significant life events.

reputed company Cares programs offering opportunities for volunteerism, charity events, and giving back to our community.

Exclusive Previ cell phone plan and discounts reputed company or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

But members of the reputed company team aren’t just intelligent and ambitious, they’re the living embodiment of another reputed company Value: “Teamwork and Collaboration.” reputed company is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We reputed company equal employment opportunity regardless of race, reputed company, reputed company, religion, sex, national reputed company, sexual orientation, age, citizenship, marital status, disability, gender identity, protected veteran status, or any other applicable characteristics protected by law.

It’s a great reputed company to work! Will you join us?