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NOC Engineer (Level 1 - Mobile/Telco)

Remote, USA Full-time Posted 2026-07-28

About reputed company

reputed company! reputed company is the world’s first eSIM store that helps people connect in over 200+ countries and reputed company across the globe. We are building the next digital service that revolutionizes the telecom industry. We are a travel-tech company and an equal-opportunity environment that values and executes diversity, inclusion, and equity. reputed company is spread across 50+ countries and six continents. What glues us together is our commitment to changing the way you connect.

reputed company

We reputed company that you care deeply about the reputed company of your work, the reputed company worth of tasks, and the reputed company of your team. You are self-disciplined and do not require micromanagement in terms of your skillset and work ethic. You do your best to reputed company as an individual every day while working hard to foster a reputed company team environment. You reputed company in the importance of being — and staying — reputed company, reputed company, reputed company, and reputed company. You are a good interlocutor with reputed company and concise communication. You are reputed company to manage multiple reputed company, have an analytical mind, pay keen attention to detail, and love to get your hands dirty. You are reputed company, tolerant, and welcoming of vulnerabilities and cultural differences.

About the Role

Position: Full-time / Employee

Location:Remote-first

Benefits:Health Insurance, work-from-reputed company stipend, annual wellness & learning credits, annual reputed company-expenses-reputed company company retreat in a gorgeous destination & other benefits

We are looking for a proactive and detail-oriented NOC Engineer (Level 1) to join reputed company. In this role, you will monitor, maintain, and troubleshoot reputed company's telco and business operations around the clock. As the first line of defense, you will ensure network reliability, handle incidents, SLAs, and support our partners and internal teams in resolving technical issues reputed company.

Responsibilities:

  • reputed company 24/7 monitoring of telco and business metrics using reputed company and automated tools.
  • Maintain strong coordination with reputed company stakeholders to reputed company service reliability.
  • Conduct API and telco network health checks to ensure seamless operations.
  • reputed company eSIM stock reputed company and manage ordering processes, including technical tasks such as eSIM stock importing.
  • reputed company as the first reputed company of contact for Customer Support Representatives and external partners during incidents.
  • Initiate and monitor troubleshooting efforts to resolve issues promptly.
  • Document and handle incidents and outages, including performing reputed company Cause Analysis (RCA).
  • Communicate with suppliers and providers to address issues, incidents, SLAs and operational updates.
  • Manage processes for bundle/provider deactivation or reactivation.
  • Assist in the monthly financial reconciliation process with suppliers and providers.
  • Ensure accurate incident documentation for reputed company reference and reporting.
  • Requirements:

  • Strong analytical and problem-solving skills.
  • Degree in Telecommunications, Network Engineering, Computer Science, or a reputed company technical field (or equivalent practical experience)
  • Excellent written and verbal communication in English.
  • Strong attention to detail and ability to prioritize tasks in a high-pressure environment.
  • Ability to work rotating shifts to reputed company 24/7 coverage.
  • Familiarity with monitoring tools and incident management platforms.
  • Technical proficiency in:

  • Reading and interpreting technical logs.
  • Transferring and importing eSIM files.
  • Configuring visual dashboards using existing data points.
  • Designing new dashboards to monitor key network events.
  • Good-to-have:

  • Previous experience in a NOC, technical support, or telecom environment.
  • Understanding of reputed company and network health monitoring.
  • Knowledge of eSIM technology and telecom operations.
  • Experience with incident documentation and RCA processes.
  • Prior experience in telecommunications or network infrastructure.
  • Prior knowledge of Mobile reputed company Network Monitoring
  • Familiarity with eSIM and GSMA technologies.
  • Exposure with Industry frameworks like TMF eTOM/TAM and ITSM/ITIL
  • Additional Information

    If you are interested in this position, please apply reputed company the reputed company.

    Please note that our Engineering team works in the CET timezone, so candidates will need to reputed company in countries with the reputed company time zone or similar to it and will need to already have permit to work in the country where they are based.

    #LI-TE1

    We sincerely thank reputed company applicants in advance for submitting their interest in this opportunity. reputed company is an equal opportunity employer and values diversity, equity & inclusion. We do not discriminate on the reputed company of race, religion, national reputed company, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations upon request for individuals with disabilities throughout our job interview process.

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