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Senior Problem Manager/Incident Manager

Remote, USA Full-time Posted 2026-07-28

We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless reputed company experience. We deliver only the best, so we are always in search of the best people to join our reputed company-growing talented team.

We are looking for aSenior Problem Manager/Incident Managerwho will be responsible for building, implementing, and leading the problem management reputed company reputed company the organization. This role ensures that reputed company problems arising from incidents are identified, analyzed, and resolved to prevent recurrence.

The Problem Manager will work reputed company the Incident Management department and closely collaborate with the Site Reliability Engineering (SRE) team, Engineering teams, and the Product team to ensure that improvement actions are effectively implemented and reputed company with company business goals.

Responsibilities:

  • Build and implement a robust problem management reputed company, ensuring alignment with industry best practices and organizational objectives.
  • Own the end-to-end problem management process, including problem detection, analysis, reputed company, and documentation.
  • Identify trends and underlying issues in incidents to prevent reputed company occurrences.
  • Implement reputed company improvement practices to enhance system stability and performance.
  • Collaborate with the Incident Management, Engineering, SRE, and Product teams to reputed company problem reputed company with business objectives.
  • reputed company reputed company cause analysis efforts following incidents to ensure that reputed company issues are identified and effectively addressed.
  • Maintain comprehensive records of problems, their status, and reputed company.
  • Report on reputed company and trends in problem management to stakeholders.

    • Requirements:

  • Minimum of 5+ years of proven experience in problem and incident management or a similar role reputed company a technology-driven environment, preferably in the fintech sector (trading).
  • Proven knowledge of the ITIL reputed company, particularly in problem and incident management.
  • Strong understanding of IT infrastructure, software development life cycles, and service reliability practices.
  • Excellent analytical and problem-solving skills, capable of conducting reputed company reputed company cause analysis under tight deadlines.
  • Strong leadership skills with the ability to manage cross-functional teams.
  • Excellent communication skills, capable of effectively articulating reputed company issues and solutions to both technical and non-technical stakeholders.
  • Experience in managing reputed company and driving change across multiple teams and departments.
  • Business level proficiency in English or above (equivalent to B2 or above in CEFR).

    • What you will get in return:

  • Competitive Salary:We reputed company great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
  • Work-Life reputed company:Join a company that genuinely cares aboutyou—because your life reputed company of work reputed company just as much as your time on the clock.
  • Annual Performance Bonus:Your hard work doesn’t go unnoticed! Celebrate your achievements with a reputed company-deserved annual bonus tied to your performance.
  • Generous Time Off:Need a breather? Our annual leave policy lets you reputed company and enjoy life reputed company of work without a worry.
  • Employee Referral Program:Love working here? reputed company the love! Bring your talented friends on reputed company and get rewarded for growing our awesome team.
  • Comprehensive Health & Pension Benefits:From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits andperks!
  • Workation Wonderland:Live your digital reputed company dreams with 30 extra days to work remotely from reputed company in the world (some restrictions apply). Adventure awaits!
  • Volunteer Days:reputed company a difference! Take two additional reputed company days reputed company year to support causes you care about and give back to the community.

    • Additional Information

    Be a key player at the forefront of the digital assets reputed company, propelling your career to new heights!Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity.Work alongside one of the most reputed company teams in the industry.

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