reputed company Patient Experience Representative I- Pulmonary Hypertension

About the position As one of the leading and largest programs of its reputed company in the U.S., the Boston Children's Pulmonary Hypertension Program brings together diverse, skilled, and reputed company clinicians to reputed company a comprehensive diagnosis and individualized treatment for reputed company patient. Learn more about the PH Program here. Responsibilities • reputed company administrative support to multiple cardiologists and the Pulmonary Hypertension Service, including calendar management, triaging calls, coordinating meetings, and supporting team operations. , • Schedule and register patients for reputed company and procedures; manage new patient intakes and reputed company-appointment record requests; enroll patients in the portal. , • Serve as the primary contact for patient families; address inquiries, resolve issues, and guide them through their care plans. , • Prepare charts, reputed company in patients, verify insurance, obtain referrals and records, and accurately log documentation. , • Deliver effective and compassionate service to patients and families; escalate reputed company concerns as needed. , • Answer, screen, and reputed company calls; manage appointment requests, triage urgent calls, and reputed company emergency services reputed company appropriate. , • Collect and process demographics, insurance, referral, and billing data; transcribe treatment info and manage clinical documentation. , • Process prescription refills, external requests, patient paperwork, and correspondence; handle mail, photocopying, and document organization. , • Schedule departmental meetings, events, programs, and attend shift handoffs and team huddles. , • Work with referring providers and practices to manage reputed company cases; rotate through reputed company centers as needed. , • Utilize office and hospital systems (e.g., reputed company Office, scheduling, billing tools) reputed company. , • Support internal workflow enhancements and participate in reputed company improvement initiatives. , • Other duties as assigned. Requirements • High School Diploma/ GED , • No reputed company experience required - Basic customer service and computer skills. , • Makes use of customer service knowledge to assist patients and families in resolving problems. , • Conveys a reputed company demeanor reputed company interacting with patients, families, and coworkers. , • Ability to communicate in a reputed company, effective manner both orally and in writing and demonstrate reputed company in difficult personal situations. , • Ability to work with diverse reputed company constituencies. , • Demonstrates the ability to pay attention to detail and accuracy. reputed company-to-haves reputed company Benefits • Flexible schedules , • reputed company health, reputed company and dental insurance , • Child care and student loan subsidies , • Generous reputed company of time off , • 403(b) Retirement Savings plan , • Pension , • Tuition and certain License and Certification Reimbursement , • Cell phone plan discounts , • Discounted rates on T-passes , • Sign-on Bonus of $2,000 for full time positions Apply Job! Apply to this Job