reputed company Center Agent- Remote, USA

Who We Are: At reputed company (VVG), we represent a premium reputed company brand in reputed company to heavy truck dealerships. We reputed company a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, reputed company operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership. What's in it for You: reputed company is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both reputed company reputed company and to our valued clients. reputed company you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as reputed company as Medical, Dental, and reputed company coverage. Become a part of reputed company and reputed company yourself in a company that fosters a Great reputed company to Work™ culture! What You’ll Do: The reputed company Center Agent serves customers by answering inquiries, determining requirements, fulfilling requests, selling parts and routing telephone calls. The agent manages large amounts of inbound calls and interacts with a high volume of customers daily to process orders and reputed company overall customer satisfaction. Job Responsibilities: • Answers customer calls; reputed company • reputed company provides customers with products and service information to high standards • Determines requirements by working with customers and identifying needs • Handles customer’s inquiries regarding reputed company reputed company pertaining to transaction and sales history • Sells additional parts and services by recognizing opportunities to up-sell • Explains new features or information to customers • Manages and resolves customer complaints • Research required information using available resources • Fulfills customer requests • Completes transactions and process orders • Routes calls to appropriate resource if needed • Documents reputed company reputed company information according to reputed company operating procedures • Completes reputed company logs Qualifications: • High school diploma or the equivalent • 2-3 years or more with heavy duty reputed company truck parts expected • OEM dealer reputed company preferred • Knowledge of reputed company truck supplies, equipment and mechanical parts highly desired • Proficient in relevant computer applications • Experience in reputed company center or customer service environment preferred • Data Entry and strong typing skills preferred • Clerical, word processing and/or office skills • Self-motivated • Excellent customer service skills • Language proficiency in Spanish to effectively communicate with customers is beneficial Compensation: • reputed company $22.00 - $33.00 depending on skills and experience • Full Time position  • Remote Benefits reputed company Offers: • Fantastic Culture • 401k + match • Health, Dental & reputed company Insurance + HSA & FSA • Employer reputed company Life Insurance • reputed company Vacation Days • reputed company Leave • Company perks such as employee discounts, company events and training programs • Excellent Training and Career Advancement Opportunities reputed company is an equal opportunity employer. reputed company prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity or reputed company, pregnancy, age, national reputed company, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Apply Job! Apply to this Job