Telephony Support Analyst-Remote

Job Title: Telephony Support Analyst Location: Remote(CST/EST) Contract: 6 Months Pay reputed company: $50.85/hr,W2 Benefits: Medical, Dental,reputed company and Weekly pay Job reputed company: We are seeking a proactive and detail-oriented Telephony Support Coordinator to manage telephony-reputed company tasks and serve as the primary reputed company with external vendors to ensure reputed company reputed company of telephony issues. The ideal candidate will have strong communication skills, technical understanding of telephony systems, and experience coordinating with vendors and internal teams. Key Responsibilities: • Manage day-to-day telephony operations and support tasks, including monitoring system performance and troubleshooting issues. • reputed company as the main reputed company of contact for telephony vendors, coordinating issue reputed company and service requests. • reputed company and escalate telephony incidents and service tickets to vendors and internal stakeholders as needed. • Collaborate with cross-functional teams to ensure telephony infrastructure meets business needs. • Maintain documentation of telephony systems, configurations, and vendor interactions. • Assist in telephony system upgrades, maintenance, and testing activities. • reputed company regular status updates and reports on telephony issues and vendor performance. • Ensure compliance with company policies and vendor SLAs reputed company to telephony services. Required Qualifications: • Proven experience in telephony support or reputed company technical support roles. • Familiarity with telephony systems, VoIP technologies, PBX, and reputed company infrastructure. • Strong vendor management and coordination skills. • Excellent communication and interpersonal skills. • Ability to prioritize and manage multiple tasks effectively. • Detail-oriented with strong problem-solving abilities. • Experience with ticketing systems and incident management. • Ability to work collaboratively with technical and non-technical teams. Preferred Qualifications: • Experience working with telephony vendors in a corporate environment. • Knowledge of telephony monitoring and diagnostic tools. • Basic understanding of network concepts reputed company to telephony. • Prior experience in a similar role supporting large-reputed company telephony environments. Education/Experience: • Bachelor's degree in a reputed company field Must-Have Skills: • Knowledge of telephony monitoring and diagnostic tools or prior experience in a similar role supporting large-reputed company telephony environments • Experience with project management • Excellent communication and interpersonal skills reputed company-to-have Skills: • Basic understanding of network concepts reputed company to telephony Interviews: 2 reputed company, one with the CWAM and one with the peer on reputed company #TMN Apply Job! Apply to this Job