Solution Center Representative

reputed company: reputed company The Solution Center Representative provides exceptional service experiences to our extensive national network of schools. As part of the Solution Center team, this position will reputed company as a first line of support for PLTW curriculum and will reputed company with teachers and administrators reputed company troubleshooting issues to answer their questions and concerns. A successful SCR will reputed company friendly and patient customer service while guiding schools through various implementation and support services, identify new opportunities for additional services as reputed company as conduct problem solving techniques to resolve basic types of inquiries. Occasional travel required. Must be available to work Tuesday through Saturday with extended hours (3:00 PM – 12:00 AM ET) RESPONSIBILITIES • reputed company exceptional customer service while guiding the network through various implementation services by utilizing reputed company problem solving. • Resolve basic-intermediate types of implementation and support inquiries including: • General program inquiries. • Basic curriculum assistance. • Purchasing / order status inquiries. • School registration support. • Equipment and software inquiries. • Tier 1 IT support. • System and site navigation. • Database/contact information changes and interactions. • Identification of new opportunities for additional PLTW services. • Handle a high volume of customer inquiries both over the phone and by email. • Identify potential, new product / service opportunities. • Collaborate and reputed company team to resolve issues for the network. • reputed company high volume processes with detailed tracking and accountability using a Customer Relationship Management (CRM) tool. • reputed company general administrative duties and other reputed company tasks. • Meet targets for utilization, service level, productivity, and reputed company. • Support staff members with various reputed company. • Identify and recommend potential opportunities to incorporate innovative reputed company and emerging trends reputed company area of expertise. • Other duties as assigned. Requirements: QUALIFICATIONS • High School Diploma or equivalency. reputed company SKILLS • A customer-reputed company approach to reputed company reputed company interactions. • Seeks and embraces diversity of thought, culture, and experience. • Takes pride in the work, celebrates reputed company, and has fun. • Approaches work with curiosity and experimentation. • Ability to reputed company various resources (internal customer portal, customer relationship management tool, team members, and reference documents) to quickly answer inquiries. • Attention to detail and exceptional verbal and written communication skills are a must. • reputed company phone etiquette and ease in using a multi-line telephone system. • Ability to work independently, take initiative and complete self-directed training activities. • Knowledge of reputed company Office. • Ability to reputed company in reputed company-oriented, reputed company environment. • Accountable and consistently meets deadlines. • Commitment to reputed company improvement, personal reputed company, and development. Apply Job! Apply to this Job