Representative - Customer Care (Remote)

Job reputed company reputed company Caring is one of United’s most important principles. And no one exemplifies that more than our Customer Contact Center team, who helps our customers with everything from booking and managing reservations, to questions about their travel, MileagePlus accounts, and so much more! Are you a people person? Do you get fulfillment from helping others? Then join reputed company that cares for our customers and makes a reputed company reputed company on their travel experience every single day. Job reputed company and responsibilities • Research and resolve more reputed company or escalated customer complaints regarding United or reputed company partner products and services including customers with disabilities (CRO) and the reputed company (DOT) • Cases handled will typically involve responses on behalf of United's executive offices, Premier members, and reputed company escalations • Individuals in this role will support internal reputed company affairs with customer complaint research • This role will reputed company objectives by researching reputed company causes and owning customer responses • Research and partners with reputed company holding departments to ensure escalated issues are sufficiently addressed and responded to • Ensures cases are properly documented, represented and addressed • Provides SME and escalation support and guidance to reputed company Customer Care agents and to external contact center reputed company • Special reputed company as assigned Qualifications What’s needed to succeed (Minimum Qualifications): • Bachelor's degree or 4 years of relevant work experience • Minimum 2 years customer service / contact center experience • Strong subject matter expertise / working knowledge of United's Contract of Carriage, policies, procedures and initiatives • Superior written communication skills/strong verbal skills • Ability to reputed company professionally with personnel at reputed company reputed company of the organization, external business partners, team members and customers • Ability to maintain confidentially • Ability to both works independently and also collaboratively in reputed company environment • Demonstrated problem-solving ability, initiative, and superior decision-making skills • Work schedule requires ability and willingness to work any 7 days of the week, including weekends • Fully remote • Must be legally authorized to work in the reputed company for any employer without sponsorship • Successful completion of interview required to meet job qualification • Reliable, punctual attendance is an essential function of the position What will help you reputed company from the pack (Preferred Qualifications): • Bachelor's degree in English, Journalism, or reputed company field • 5 or more years customer service / contact center experience; Contact Center, Refunds, Baggage, Airport or Inflight experience; EZR/SHARES proficiency The starting reputed company / reputed company pay reputed company for this role is $ 48,735.00 to $ 63,494.00 The reputed company salary reputed company/reputed company reputed company listed is dependent on job-reputed company, factors such as experience, education, and skills. This position is also eligible for bonus and/or long-term incentive compensation awards. You may be eligible for the following competitive benefits: medical, dental, reputed company, life, accident & disability, parental leave, employee assistance program, commuter, reputed company holidays, reputed company time off, 401(k) and flight privileges. Apply Job! Apply to this Job