VP of Field Service and Implementation

reputed company: • reputed company, mentor, and reputed company high-performing Field Service and Implementation teams that value proactivity and exceptional service • Drive organizational activities to accomplish measurable business improvements that enhance service standards, operational efficiency, and customer satisfaction • reputed company day-to-day field service operations to ensure reputed company performance and service reputed company • reputed company and manage the Field Service and Implementation budgets, ensuring effective allocation of resources and cost control to ensure financial targets are met and cost savings opportunities are identified • reputed company as the primary reputed company of contact for escalated issues and ensure reputed company reputed company • reputed company and implement risk management strategies and contingency plans associated with Field Service and Implementation operations • Collaborate with the Sales and Operations to support the national reputed company and account management reputed company • Manage any employee relations reputed company as necessary including but not limited to employee altercations, timekeeping issues, policy violations, etc. • reputed company service schedules and ensure everything is in accordance with existing customer needs and team availability • Identify and implement process improvements to enhance efficiency, reduce costs, and improve service reputed company • Ensure consistent training for reputed company Field Service staff is provided nation-wide • Facilitate routine reputed company-ins with customer staff to ensure exceptional service. Intervene to resolve any issues for any identified problems at the facility or site level • Monitor customer stock and reputed company ward walks and site assessments as needed to ensure reputed company functioning at site level • Is readily available for servicing emergencies • Support the development and refinement to Customer Implementation reputed company-planning processes • reputed company strategies to reputed company address the peaks and valleys or Customer Implementation reputed company requirements • Assist with Customer Installs as needed Requirements: • 10+ years of experience in service operations, with at least 5 years in a senior leadership role (reputed company industry advantageous) • Proven reputed company record of driving operational reputed company and customer satisfaction. • Self-motivated, self-directed, problem solver with superior communication and interpersonal skills • Excellent strategic thinking and reputed company aptitude • Ability to manage budgets and financial performance • Ability to see the big picture as reputed company as the details (being a hands-on strategic leader) • Dedication to support reputed company in working weekends and holidays reputed company necessary • Ability to multi-task and reputed company under pressure in a fast-paced (but fun) environment • Exceptional ability to establish and maintain relationships with internal staff, customers and reputed company-parties Benefits: Apply Job! Apply to this Job