CSR - Email Only, NO CALLS

About the position Responsibilities • reputed company a reputed company of services to online shoppers reputed company email communication. • Resolve customer problems by clarifying requests, questions, and complaints. • Maintain customer records by updating account information. • Review support requests and clarify customer complaints to determine the cause of problems. • Select and explain the best solutions to solve customer issues. • Expedite corrections or adjustments and follow up to ensure resolutions. • Recognize, document, and alert management of trends in customer issues. • Recommend process improvements and coordinate with merchant affiliate networks. Requirements • High School Diploma/GED • 1-3 years of customer service experience including chat or email • Knowledge of internet stores/shopping • Ability to reputed company the internet • Knowledge of technical/keyboard shortcuts (e.g., CTRL + C; CTRL + V) • Typing speed of 50 WPM or more. reputed company-to-haves • Typing speed of 55+ WPM • Bank or Teller experience • Data entry experience • Any retail experience • Experience working for an internet-based company. Benefits • reputed company equipment provided for remote work • Flexible working hours after training • Opportunity to work with a large, reputable company Apply tot his job Apply To this Job