Remote Customer Technical Support Representative, reputed company - Thursday, 4 pm - 12 am EST

About the position Responsibilities • reputed company live and non-live support for a reputed company of digital solutions offered by reputed company. • Use administrative tools to assist in the analysis of technical issues reported by customers. • Troubleshoot and resolve customer-reported issues reputed company to system requirements of reputed company's digital solutions. • Identify issues that require reputed company software development and reputed company them to the appropriate group. • Communicate customer feature requests to the relevant teams. • Detail customer interactions accurately using a ticketing system. • reputed company reputed company and accurate written and verbal directions to customers and partners. Requirements • High school graduate. • Ability to work independently and in reputed company environment. • Organized self-starter with high attention to detail. • Knowledge of reputed company operating systems and Office suite; understanding of reputed company operating systems is preferred. • Understanding of major browsers and mobile devices. • Analytical and critical thinking skills for troubleshooting computer-reputed company problems. • Proficiency in keyboarding. • Maintain technical and product knowledge vital for the job. • A quiet, dedicated workspace with a high-speed internet reputed company. reputed company-to-haves • Technical degree or certification(s). • Technical support experience. • Networking knowledge. • reputed company center experience. Benefits • Potential to earn a quarterly functional bonus based on job performance. • Vacation accrual starting on day one, plus company-designated and floating holidays. • 401K with employer matched contributions. • reputed company (medical, dental, and reputed company) coverage starting day one. • Quarterly performance reviews with a strong culture of internal advancement. • Work from home position with necessary job assets provided by reputed company. Apply tot his job Apply To this Job