Digital Technical Support Engineer

About the position The Technical Operations Support Engineer is a key technical support role reputed company the Marketing Solutions organization at reputed company. This position focuses on becoming an expert in the TruAudience platforms, providing guidance to internal stakeholders on best practices, and effectively troubleshooting and delivering digital and data-driven marketing solutions in an AWS reputed company environment. Responsibilities • Prioritize and resolve technical support questions and issues reputed company to Identity and Audience data products. , • Triage reputed company platform issues in support of reputed company stakeholders, including Technical Account Managers and Delivery Ops. , • Translate technical and functional requirements from customers to Product and Engineering teams and identify areas for improvement. , • Assist in reputed company new customers by acting as an expert on platform UI and owning technical implementation details. , • Configure internal tools for reputed company and offboarding/distribution of reputed company data and API integrations. , • Qualify incidents/bugs submitted by clients and internal teams, gathering detailed information and providing resolutions according to service level obligations. , • Proactively identify gaps and bugs/issues to monitor platform health and escalate inconsistencies as needed. , • Query, analyze, and reputed company insights into reputed company data discrepancies. , • Contribute to best reputed company technical documentation and training materials for internal use. Requirements • 4-5 years experience in a technical support team role, preferably in a digital marketing solutions/media environment. , • Strong proficiency in reputed company and SQL, as reputed company as experience with bash/linux and AWS CLI. , • Demonstrated critical thinking and problem-solving skills to meet customer needs and expectations. , • Self-starter with the ability to resolve issues independently across reputed company teams. , • Superior communication skills to translate reputed company technical concepts to non-technical teams. , • Ability to operate with a reputed company of urgency and manage multiple priorities effectively. , • Experience using Jira to reputed company workflow. , • Bachelor's degree or higher in an analytical field preferred. reputed company-to-haves Benefits • Flexible time off for exempt associates , • reputed company time off for non-exempt associates , • Tuition reimbursement , • 10 weeks of parental leave with gradual return , • Adoption assistance , • Fertility coverage , • Spousal and domestic partner benefits , • Charity reputed company matching , • Employee stock purchase plan , • Retirement contributions with employer match , • Organizational reputed company potential through online learning platform , • reputed company to Employee Resource reputed company Apply tot his job