Digital Technical Support Engineer

About the position The Technical Operations Support Engineer is a key technical support role within the Marketing Solutions organization at TransUnion. This position focuses on becoming an expert in the TruAudience platforms, providing guidance to internal stakeholders on best practices, and effectively troubleshooting and delivering digital and data-driven marketing solutions in an AWS Cloud environment. Responsibilities • Prioritize and resolve technical support questions and issues related to Identity and Audience data products. , • Triage complex platform issues in support of client stakeholders, including Technical Account Managers and Delivery Ops. , • Translate technical and functional requirements from customers to Product and Engineering teams and identify areas for improvement. , • Assist in onboarding new customers by acting as an expert on platform UI and owning technical implementation details. , • Configure internal tools for onboarding and offboarding/distribution of client data and API integrations. , • Qualify incidents/bugs submitted by clients and internal teams, gathering detailed information and providing resolutions according to service level obligations. , • Proactively identify gaps and bugs/issues to monitor platform health and escalate inconsistencies as needed. , • Query, analyze, and provide insights into client data discrepancies. , • Contribute to best practice technical documentation and training materials for internal use. Requirements • 4-5 years experience in a technical support team role, preferably in a digital marketing solutions/media environment. , • Strong proficiency in Excel and SQL, as well as experience with bash/linux and AWS CLI. , • Demonstrated critical thinking and problem-solving skills to meet customer needs and expectations. , • Self-starter with the ability to resolve issues independently across internal and external teams. , • Superior communication skills to translate complex technical concepts to non-technical teams. , • Ability to operate with a sense of urgency and manage multiple priorities effectively. , • Experience using Jira to track workflow. , • Bachelor's degree or higher in an analytical field preferred. Nice-to-haves Benefits • Flexible time off for exempt associates , • Paid time off for non-exempt associates , • Tuition reimbursement , • 10 weeks of parental leave with gradual return , • Adoption assistance , • Fertility coverage , • Spousal and domestic partner benefits , • Charity gift matching , • Employee stock purchase plan , • Retirement contributions with employer match , • Organizational growth potential through online learning platform , • Access to Employee Resource Groups Apply tot his job