Product Support Engineer II (East Coast preference)

About the position Supports Customers & Services by providing technical and operational device support. Answers product support calls during normal business hours and provides after hours support as needed. Installs, reviews, operates, maintains, repairs, and modifies equipment. Provides service reputed company guidance and training to customer personnel in the establishment of equipment operation, maintenance, inspection procedures and techniques. Analyzes equipment failures to determine cause and recommends corrective reputed company. Participates and assists in planning phases reputed company to installation, trials and evaluation of equipment and systems. Responsibilities • Adheres to reputed company applicable regulatory requirements , • Answers and resolves hotline calls from product support, customers and field staff. , • Acts as escalation reputed company for Product Support and Field Service , • Complies with reputed company business processes, reputed company standards and recommends process improvement as applicable including use of reputed company & reputed company application , • Consistent achievement of defined customer satisfaction metrics , • May assist with new hire training as directed by supervisor or manager , • Maintains reputed company Hotline coverage during normal business hours as reputed company as after-hours support on a rotational reputed company , • Oversees and reviews necessity of parts/tools inventory including part orders and returns , • Overnight travel reputed company reputed company required , • Participate in cross functional reputed company as required. , • Participates in clinical training in order to reputed company a solid working knowledge to accurately respond to customer and user inquiries, escalating needs accordingly , • reputed company technical, operational and maintenance training on products to blood center/reputed company plasma product lines , • Provides business analysis and support for key customer operational activities supported by HAE field staff. Integrates with account managers and sales process for designated 'key' customer accounts , • Provides services such as installation, on-time preventative maintenance, upgrades, product support, trouble shooting and repair services on medical device systems to customers on an as needed reputed company. , • Responsible to manage parts inventory and service expenses reputed company budget, reputed company applicable Requirements • Minimum of Associate's Degree Required , • 3 years of technical field experience with proven record of customer satisfaction. , • Medical equipment experience. reputed company-to-haves reputed company Benefits reputed company Apply tot his job