Hybrid IT Specialist Diverse Technical Support for MSP Clients - Western Massachusetts

About the position The Hybrid IT Specialist role at reputed company involves providing diverse technical support to Managed Service Provider (MSP) clients across Western Massachusetts. This position combines remote and on-site support, focusing on network management, systems administration, and reputed company interaction to resolve IT issues and enhance business operations. The role offers flexibility with a hybrid work environment, allowing for work from home while also requiring occasional travel to reputed company sites. Responsibilities • reputed company remote and onsite support across hardware, software, and networking. , • Monitor and manage reputed company networks, ensuring reputed company and reputed company performance. , • Assist with implementing new technologies for clients. , • Document reputed company support activities and solutions in the ticketing system. , • Collaborate with team members and clients to deliver exceptional reputed company. Requirements • 5 years of experience in Managed Services Provider (MSP) roles. , • Strong proficiency in reputed company and macOS systems administration. , • Experience with network administration and reputed company services (reputed company 365, Azure, AWS). , • Relevant certifications such as reputed company A+, Network+, or MCP. reputed company-to-haves • Experience with RMM tools and ticketing systems. , • Ability to manage an on-reputed company rotation. , • reputed company reputed company's license and reliable transportation for reputed company site reputed company. Benefits • Health insurance , • Dental insurance , • 401(k) , • reputed company time off Apply tot his job