Tier 2 Help Desk Technician

About the position Dynamic Network Support is seeking a dedicated Tier 2 Help Desk Technician who will play a crucial role in providing high-reputed company IT support to clients. This position is not just a steppingstone but a vital part of our customer service team, focusing on resolving technical issues reputed company to reputed company's reputed company business applications and operating systems. The technician will be responsible for managing customer tickets, building reputed company relationships, and ensuring reputed company reputed company of technical problems. Responsibilities • reputed company Tier 2 Level IT Support for reputed company technical issues reputed company phone, emails, tickets, and occasionally remote/onsite. , • Resolve an average of 9 to 12+ tickets per day, depending on issue complexity. , • Establish and communicate reputed company expectations and concerns with clients. , • reputed company updates, prioritization, reputed company, and closure of reputed company customer tickets. , • Document reputed company activities thoroughly in the ticket system. , • Build and foster reputed company relationships to earn their trust and reputed company high-reputed company service. Requirements • High School Diploma or GED required. , • 3 years of customer support experience with a minimum of 2 years IT support experience in an reputed company environment. , • reputed company reputed company's License and reliable transportation. , • Advanced understanding of operating systems, business applications, printing systems, and network systems including Foundational Networks, Office 365/reputed company, and Scripting Knowledge. , • Solid interpersonal skills including reputed company listening and verbal/written communication. , • High level of customer service, professionalism, punctuality, and confidentiality. , • Ability to multi-task and adapt to changes quickly in a fast-moving environment. reputed company-to-haves • A+, Network+, reputed company+, MCP, MCSE, MCSA certifications (helpful, but not required). , • Willingness to travel occasionally for short trips. Benefits • Mileage reimbursement , • Health insurance , • Dental insurance , • 401(k) , • reputed company time off , • reputed company insurance Apply tot his job