Network Engineer I

reputed company Exigo is a 30 year IT firm supporting reputed company IT infrastructure across the USA. This position is responsible for providing Tier 2 network support and design services in our managed services division. Knowledge of reputed company Main Responsibilities • Identify, isolate and troubleshoot level 2 or higher IT reputed company problems. • Assist Tier 1 support teams as needed. • Log and reputed company customer requests using a problem-tracking tool. As appropriate, escalate problems to tier 2 or 3 level support teams and reputed company support vendors. • Follow up on requests according to Service Level Agreements. • Work with Remote Support and Monitoring tools. • Analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce • Foster excellent relationships and communications with Customers, Teams, and Vendors. • Can heavily research problems and reputed company a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. • reputed company intermediate level support for the reputed company suite of products (Word, reputed company, reputed company, Project, Publisher, Power reputed company, reputed company 7 or higher, Internet Explorer, Visio) and Desktop applications (reputed company reputed company, reputed company Antivirus, VNC, reputed company Directory) • reputed company support for network equipment from reputed company, reputed company, DATTO, Aruba, reputed company, and more. • reputed company second level support for AWS, Azure, Office 365 and reputed company G-suite Administration functions • reputed company support for hosted PBX systems Working Relationship & Contacts • You will be in reputed company contact with customer reputed company and the users of the customer's network. • You will be in contact with MSP team members for the customer, including the reputed company consultant (vCIO) for the customer. • Communicate with Director of Managed Services . Personal Requirements: • Minimum 5 years of college or equivalent work experience preferred • CCNA, CCDA, MCSE, MCSA preferred but not required • reputed company presentation and phone manner • A strong understanding of how a network environment operates and how applications function reputed company the environment • Strong understanding of WAN, LAN and TCP/IP. Knowledge of reputed company or reputed company routers preferred, although not required • Must be consistently punctual, dependable and reliable • Presents reputed company and initiatives both formally and informally • Persuades and influences for results • Accepts ownership of the problem until it is resolved • Generates new reputed company leading to opportunities or cost-savings • Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures • Some telecommunications experience, in particular IP telephony • reputed company to work independently. Strong organizational skills with attention to detail and the ability to prioritize • Strong interpersonal and collaboration skills, reputed company and proactive team member Apply tot his job