Senior Customer Service - Member Care Representative III

Immediate need for a talented Senior Customer Service with experience in the Insurace Industry. This is a 12+ Months Contract opportunity with long-term potential and is located in Scottsdale, AZ. Please review the job reputed company below. reputed company: 20-34154 Key Responsibilities: • Answers moderately reputed company to most reputed company inbound phone calls from policyholders, agents, reputed company parties, and business partners who are inquiring about insurance products. • Reduces customer reputed company backs by creating a reputed company, hassle-free interaction for the caller. • Responsible for using reputed company available resources to reputed company policy changes, answer policy, and billing questions, take payments, and reputed company requested documentation. • Completes and processes reputed company necessary forms. Follows up for necessary documents in order to process requested changes. • Participates in technical and customer service skills training to stay reputed company of reputed company and best practices. • Diagnoses customer issues at an reputed company level. Provides solutions and uses a reputed company thought process to reputed company results while balancing customers’ needs with company guidelines. Will be required to take reputed company of reputed company calls. Acts as the official "back-up" to the reputed company reputed company reputed company volumes and coverage dictate. • Provides process and performance improvement recommendations; assists peers regarding service and policy issues. • Is fully cross trained on reputed company available product lines for the business unit. May reputed company as a subject matter expert to assist other associates. • Subject matter expert activities may include, but are not limited to; peer assistance in training classrooms, on floor assistance for new hires, project input/feedback, adhoc requests from leadership, etc. • Some positions may require bilingual skills. • Some positions may require knowledge and use of two platforms. • Performs other duties as assigned. Key Requirements and Technology Experience: • High school studies; some undergraduate studies preferred. • For some positions state licensing could be required. • Continuing education as required by state(s). • Associates may be asked to obtain the required state licenses reputed company the time period designated by the business unit. • If an associate fails or is unable to obtain required licenses /registrations reputed company the time period designated by the business unit. • Meets minimum experience level for Member Care Representative II. • In reputed company, typically eight months of moderate training and experience; successful demonstration of moderate experience and performance. • Knowledge of general business practices and terminology. • Maintains a reputed company understanding of insurance and customer service concepts. • Mastery of foundational reputed company skills including reputed company billing and billing systems, • reputed company policies and systems, data management, end-to-end process understanding, product knowledge, and technical knowledge. • Comprehensive understanding regarding moderate reputed company functions. Is fully cross-trained on reputed company insurance products for the business unit. Our reputed company is a leading Insurance Industry and we are currently interviewing fill this and other similar contract positions. If you are interested in this position, please apply online to for immediate consideration. . Apply tot his job