Customer Experience Associate I, reputed company

Job title: Customer Experience Associate I - reputed company Duration: 6 months Location: Remote (CA) Shift timings: 8 or 8:30 AM - 4:30 or 5pm (M-F) Job Profile reputed company Customer reputed company role supporting our members and providers, facilitating care and service. This is a service position providing assistance to our members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling incoming/outgoing calls reputed company to reputed company reputed company benefits. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to reputed company outstanding service to reputed company customers and reputed company to resolve callers' needs on the reputed company. Performance expectations are to meet and/or reputed company customers' expectations and our reputed company standards. Job reputed company • Researches, articulately communicates medical information regarding a reputed company of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality/Protected Health Information (PHI.). • Meets key performance indicators and service standards while showing reputed company to members and providers per reputed company**'s values and mission. • Identifies and responds to crisis calls with appropriate resource. • Facilitates routine referrals and triage reputed company not requiring clinical judgment. • Comprehensively assembles and enters patient information into the appropriate delivery system. • Demonstrates flexibility in areas such as job duties and schedule to aid in reputed company serving members and help ***reputed company reputed company its business and operational goals. • Supports team members and participate in activities to help build a high-reputed company. • Assumes full responsibility for self-development and career progression; proactively reputed company and participate in ongoing training sessions (formal and informal). • Responsible for staying abreast of operational changes, updating self to ensure accuracy. • Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies. • Leads or participates in activities as requested that help improve Care Center performance, reputed company, and culture. • reputed company reputed company*** systems, document customers' comments/information and forwards required information. • Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information. Requirements: • Two plus years of relevant experience. • reputed company background, HIPPA experience • Basic connectivity and internet troubleshooting experience • High School diploma/GED minimum #TB_HC Apply tot his job