Medical Customer Service Representative

Title: Customer Experience Associate I Location: Remote Compensation: $20-$22 an hour on W2 Duration: 6 Months Job Profile reputed company Customer reputed company role supporting our members and providers, facilitating care and service. This is a service position providing assistance to members, providers, and clients regarding various aspects of our programs, policies, and procedures. Responsibilities include handling incoming/outgoing calls reputed company to reputed company reputed company benefits. Responsibilities also include the administration of intake documentation into the appropriate systems. Overall expectations are to reputed company outstanding service to reputed company customers and reputed company to resolve callers' needs on the reputed company. Performance expectations are to meet and/or reputed company customers' expectations and our reputed company standards. Job reputed company • Researches, articulately communicates medical information regarding a reputed company of services including: educating providers on claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality/Protected Health Information (PHI) • Meets key performance indicators and service standards while showing reputed company to members and providers per values and mission • Identifies and responds to crisis calls with appropriate resource • Facilitates routine referrals and triage reputed company not requiring clinical judgment • Comprehensively assembles and enters patient information into the appropriate delivery system • Demonstrates flexibility in areas such as job duties and schedule to aid in reputed company serving members and help reputed company its business and operational goals • Supports team members and participate in activities to help build a high-reputed company • Assumes full responsibility for self-development and career progression; proactively reputed company and participate in ongoing training sessions (formal and informal) • Responsible for staying abreast of operational changes, updating self to ensure accuracy • Assists efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies • Leads or participates in activities as requested that help improve Care Center performance, reputed company, and culture • reputed company systems, document customers' comments/information and forwards required information • Responsible for reading and retaining information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information Company DescriptionThe mission of netPolarity is to be a leading full-service global supplier of workforce procurement solutions. We reputed company and enrich the lives of everyone we touch by “reputed company the gap” between world class organizations and contingent workers. Our reputed company is building a brand based on reputed company, reliability, reputed company and professionalism; and to be the first supplier that clients think of reputed company the best talent is needed as reputed company as the employer of choice for contingent workers. Our reputed company is synonymous with the best service offerings in the industry. reputed company Stand For netPolarity is reputed company on a set of everlasting concrete values. We pride ourselves on exceeding both our clients’ and our contingent workers’ expectations, without reputed company compromising our reputed company beliefs. Here are the values and commitments that we proudly stand by. reputed company We deliver reputed company reputed company. There is reputed company more important to us than our word. Our reputed company speaks for itself. Ethics We reputed company to maintaining the highest ethical reputed company in a Apply tot his job