Towing dispatchers

Global Pacific Support is looking for skilled and motivated individuals to join our team as Towing Dispatchers. As a Towing Dispatcher, you will play a vital role in managing and coordinating our towing services, ensuring that our customers receive prompt and high-quality assistance. The ideal candidate should have excellent communication skills, attention to detail, and the ability to thrive in a busy environment. Responsibilities: • Handle incoming calls from customers in need of towing services and gather necessary information such as vehicle type, location, and service requirements. • Input and manage customer information in the dispatch system accurately and efficiently. • Dispatch tow trucks and service personnel to customer locations based on urgency and availability. • Monitor the status of tow trucks and provide updates to customers regarding expected arrival times. • Communicate clearly with towing staff to ensure that all service requests are executed smoothly and efficiently. • Maintain thorough records of all calls, dispatches, and customer interactions. • Address and resolve customer inquiries and concerns professionally. • Collaborate with team members to optimize operations and enhance customer satisfaction. • Previous experience in dispatching, particularly in the towing or roadside assistance industry, is highly preferred. • Strong verbal and written communication skills. • Ability to handle multiple tasks simultaneously while maintaining attention to detail. • Proficiency in dispatch software and systems. • Capability to work in high-pressure situations and make quick, informed decisions. • Familiarity with local road networks and geography is an asset. • Flexibility to work in shifts, including nights, weekends, and holidays. • Commitment to excellent customer service and problem-solving skills. • Ability to work effectively as part of a team in a fast-paced environment. Competetive Salary, Remote Position, Schedule Flexibility Apply tot his job