Remote Bilingual CSR- Cantonese- Must Reside on the East Coast

Remote Bilingual Client Service Representative Location: Must reside on the East Coast (New York preferred) Schedule: Full-Time | Work Type: Remote Make a difference from home as a Cantonese-speaking Client Service Representative supporting the New York Independent Assessor Program (NYIAP) — a statewide Medicaid initiative connecting New Yorkers to long-term, community-based care. This full-time, remote call center role is ideal for bilingual professionals fluent in Cantonese and English, passionate about public service, and eager to assist individuals navigating enrollment and healthcare options. Note: This is a fully remote position, but candidates must reside on the East Coast. New York residency is strongly preferred. Key Dates • Training Period: August 18 – September 12, 2025 (4 weeks) • Start Date: September 15, 2025 • Attendance: No absences permitted during training or within the first 90 days Work Schedule • Monday–Friday: 8:30 AM – 8:00 PM • Saturday: 10:00 AM – 6:00 PM (some required) • Typical shifts may include: • 10:30 AM–7:00 PM • 11:00 AM–7:30 PM • 11:30 AM–8:00 PM Key Responsibilities • Handle inbound calls regarding enrollment services • Educate consumers on managed care options and assist with health plan selection • Process enrollment and disenrollment forms accurately • Perform mailroom support tasks as needed • Document and track all consumer interactions in internal systems • Escalate issues or complex inquiries to appropriate personnel • Provide Cantonese-English interpretation as needed • Participate in training sessions and stay up to date with program policies Candidate Requirements Required: • Must reside on the East Coast (New York preferred) • High school diploma or equivalent (college degree a plus) • Fluency in both Cantonese and English (spoken and written) • Minimum 2 years of experience in customer service or human services • Typing speed of at least 35 WPM • Strong communication, multitasking, and problem-solving skills • Proficiency using multiple systems and working in a fast-paced, remote environment • Dependable, punctual, and team-oriented Preferred: • Prior experience working in a call center environment • Familiarity with Medicaid, managed care, or other healthcare programs Remote Work & Equipment Requirements This is a fully remote position, and all candidates must provide their own equipment and workspace. The following are required: • A Windows 10 PC or macOS Catalina (10.15) or newer • A USB-wired headset with a microphone (Bluetooth is not permitted) • Reliable internet connection with minimum speeds of 25 Mbps download / 5 Mbps upload • Mobile hotspots and shared public Wi-Fi are not acceptable • A quiet, private, and distraction-free home workspace • Ability to work effectively using a dual-screen setup or quickly navigate between systemsWe are an equal opportunity employer and welcome all qualified Cantonese-speaking applicants who meet the above criteria and are ready to make an impact—remotely—from the East Coast. Job Type: Full-time Pay: $18.00 per hour Work Location: Remote Apply tot his job