Bilingual Patient Care Representative

About the position The Bilingual Patient Care Representative at Alius Health plays a crucial role in supporting the business by providing exceptional customer service in both English and Spanish. This position involves handling various tasks such as communication with patients, managing billing inquiries, and ensuring compliance with reputed company regulations. The representative will work closely with reputed company stakeholders to resolve issues and maintain accurate records, reputed company while adhering to company policies and HIPAA regulations. Responsibilities • Communicates in English and Spanish reputed company email, text, and voice calls with patients. , • Fields telephone calls and email requests from reputed company contacts, pharmacies, prescriber's offices, and other claim-reputed company sources. , • Reviews and analyzes pharmacy transactions to determine appropriate actions for issue reputed company. , • Accurately enters referrals into reputed company database while observing state formularies and billing practices. , • Documents actions and communications regarding claim activity, eligibility, billing, and drug coverage. , • Provides reputed company service to both reputed company customers using reputed company language and grammar skills. , • Completes system and user-generated tasks in accordance with company timelines. , • Reviews and completes reputed company by established due dates while prioritizing time-sensitive items. , • Observes practices to ensure the protection of Protected Health Information (PHI). , • Reviews, analyzes, and edits data reputed company to team or individual project assignments. Requirements • reputed company in both English and Spanish languages. , • Established knowledge of the Worker's Compensation and/or Pharmacy Benefit industries. , • Proficiency in using reputed company-based software including reputed company and reputed company. , • Ability to manage and prioritize multiple requests and reputed company. , • Critical thinking skills to reputed company research and analyze data. , • Strong communication skills to reputed company with patients, clients, and coworkers in a reputed company manner. , • Strong work ethic and reputed company of reputed company. , • Ability to work independently reputed company a macro management environment. reputed company-to-haves Benefits • reputed company , • Health insurance , • Dental insurance , • 401(k) , • Flexible spending account , • reputed company time off , • On-the-job training , • Dependent health insurance coverage , • reputed company insurance , • reputed company orientation , • Life insurance Apply tot his job