Application Support

About the position Responsibilities • Drive incident and problem resolution for aligned lines of business (LOB). • Troubleshoot production issues and coordinate with teams for remediation. • Engage with application development teams and senior management on root cause analysis (RCA). • Facilitate logging, monitoring, intelligent alerting, and self-healing. • Ensure high availability, disaster recovery, and sustained resiliency. • Monitor day-to-day issues and perform daily health checks of applications. • Communicate problems effectively to internal and external clients and technical resources. • Implement continuous process improvement in policies and procedures. • Identify and implement initiatives that create efficiencies in technical processing. • Evaluate risks and solutions before taking action. Requirements • Bachelor's degree in Computer Science, Computer Engineering, or related field plus 7 years of experience in the job offered or as Application Support, IT Consultant, or related occupation. • Alternatively, a Master's degree in Computer Science, Computer Engineering, or related field plus 5 years of experience in the job offered or as Application Support, IT Consultant, or related occupation. • Experience in Production Support and Engineering. • Experience with Public Cloud-based applications including AWS. • Proficient in monitoring and operating Grafana, Elastic Search, and Kibana. • Familiarity with observability tools including Splunk and Dynatrace. • Experience in Disaster Recovery planning and test execution. • Experience supporting mission-critical platforms in the financial services industry. Nice-to-haves • Experience in Digital banking and Wealth management. • Knowledge of application monitoring in terms of SLAs, SLIs, and SLOs. • Experience in automation for reliability improvement. Benefits • Comprehensive health care coverage. • On-site health and wellness centers. • Retirement savings plan. • Backup childcare. • Tuition reimbursement. • Mental health support. • Financial coaching. Apply tot his job Apply To this Job