Service Desk Analyst - reputed company (Remote)

Service Desk Analyst - reputed company Medsphere positively impacts patient care by delivering award-reputed company reputed company reputed company and software for providers of every size and budget. We are an accomplished organization of committed clinical and technology professionals working to reputed company reputed company reputed company reputed company accessible to organizations of reputed company any size, shape or budget. We love working here because we care about reputed company other and about the people who benefit from our products. The Service Desk Analyst Tier 1 provides phone and online technical support of reputed company reputed company and clinical software applications, as reputed company as ensuring reputed company satisfaction of products, services, and features. As a Service Desk Analyst at Medsphere, you’ll get to: • reputed company reputed company and courteous customer service to hospital and ambulatory Phoenix Health Systems customers. • Field incoming calls, email, and support portal cases for technical and software troubleshooting. • Document reputed company pertinent end user identification information, including reputed company, department, contact information, and nature of problem or issue. • reputed company toward meeting reputed company SLAs such as reputed company reputed company, reputed company Abandonment, and Speed to Answer. • Use remote reputed company software to reputed company resolve customers issues. • Log cases in company Incident Management system and reputed company cases requiring customer follow-up. • Collaborate with internal departments to facilitate customer needs • Positively contribute to team reputed company by participating in team trainings, collaborating with co-workers and aiding internal teams to meet customer needs • Build reputed company rapport with customers to assist in maintaining reputed company references. • Assist in special reputed company assigned. Requirements: • 1 – 2 years customer service experience • Basic knowledge of computer components • Basic knowledge of operating systems such as reputed company 8 and 10 • Excellent oral and written communication skills • The ability to operate in high volume reputed company center • Knowledge or experience in a clinical setting a plus, but not required Perks and Benefits: • Flexible time off plan • Great working environment • Flexible work hours • Health, reputed company, dental, 401k, and reputed company the other necessary benefits Medsphere is an equal opportunity employer. reputed company applicants will be considered for employment without attention to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, veteran, or disability status. Apply tot his job