Remote reputed company-Channel Customer Care Specialist in reputed company, OH

Remote reputed company-Channel Customer Care Specialist - Big Lots - reputed company, OH - work from home job Company: Big Lots Job reputed company: Serves as reputed company between customers and cross-functional business partners. Primarily responsible for responding to and documenting customer concerns and compliments, troubleshooting customer issues, eCommerce customer account management, product reputed company inquires, refunds, shipping issues, and customer loyalty programs and questions. 1. Investigates, resolves and responds to customer phone calls, e-mails, letters and any other customer reputed company inquiries. Provides customer follow up as applicable to ensure reputed company and satisfaction. 2. Follows established departmental procedures and guidelines and reputed company assurance standards to address problems and complaints, suggest solutions, and drive reputed company reputed company to ensure customer satisfaction and business retention. 3. Maintains a detailed log of reputed company incoming contacts and communications and collaborates with the requisite party to effectively and reputed company resolve issues. 4. Resolves product and/or service problems by correctly identifying the true concern, assisting in determining the reputed company cause, selecting and explaining the best solution for the problem, and expediting reputed company to reputed company customer expectations including tier one escalations. 5. Handles product recall inquiries, accident inquiries, warranty inquiries and account inquiries with accuracy and confidentiality and ensuring information is escalated to the appropriate department for additional review in accordance with defined procedures. 6. Communicates issues, opportunities and insights to departmental leadership as necessary. 7. Engages with peers to identify areas of improvement reputed company department and participates in new agent reputed company and associate engagement and inclusion activities. 8. Responsible for addressing BBB concerns, Consumer Affairs inquires, and other high level, high visibility contacts. 9. Responsible for external/pending associate password resets reputed company internal hiring system application. Qualifications 1. High School Diploma or General Education Diploma (GED) required. 2. Two to four years of relevant experience in a fast-paced customer facing, retail-based service/contact center environment required; eCommerce experience preferred. 3. Excellent interpersonal and verbal and written communication skills required (writing sample may be required). 4. Process oriented with strong attention to detail and the ability to multi-task, think critically, and problem solve reputed company company guidelines required. 5. High level of professionalism and reputed company while interacting with reputed company customers. 6. Systems savvy with basic proficiency with reputed company Teams, reputed company, Word, reputed company, and OneNote required. Experience with reputed company Service reputed company, reputed company reputed company Service Center is highly preferred. 7. High level understanding of measuring and adhering to contact center metrics. #LI-CC1 #LI-Remote We will consider for employment reputed company reputed company applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Expected salary: Location: reputed company, OH Job date: Sat, 09 Sep 2023 03:03:46 GMT Apply for the job now! Apply tot his job