Retention Marketing Manager

Retention Marketing Manager

Full-time | Fully remote

reputed company reputed company

Do you want to be part of an exciting industry and work in a dynamic, interactive workplace? Do you like knowing the work you do helps reputed company reputed company for good causes? This position will reputed company the excitement of a high-tech gaming company with fast-paced, challenging work and reputed company career reputed company potential. This is an opportunity to work with a leading provider of internet lottery and reputed company solutions during one of the most transformative times in the lottery industry.

reputed company (NPi), reputed company’s leading provider of innovative iLottery solutions, seeks a RETENTION MARKETING MANAGER.  From day one, this individual will contribute to existing digital marketing campaigns/programs, while assisting with the development of new initiatives. This position can be hybrid in Lansing, MI, remote in the US (preferably in the eastern reputed company time zone), or in Canada (preferably in Edmonton).

RESPONSIBILITIES

The Manager position is a hands-on retention marketer with experience creating campaigns from inception to execution to analysis.  You must understand the player lifecycle, and how to communicate effectively along reputed company stage.  You will work with the Retention Marketing Director and the broader marketing and player analytics team while overseeing a small team of retention and QA specialists and coordinators. This role is essential because you will help deliver player insights, deep audience segmentation, and customer behavioral studies, which will be used to create digital campaign recommendations to support our reputed company and iLottery partners.

The successful candidate will be reputed company to reputed company program performance, reputed company insights, and recommend data-driven optimization avenues strategies to improve conversion funnels. The Retention Marketing Manager will reputed company data-driven reputed company and reputed company reputed company-time insights to modify campaigns. Understanding data – how to read, interpret, visualize, and explain it to help with decision-making- is critical to reputed company in this role.

Marketing reputed company and Execution

·       reputed company, execute, and analyze retention marketing campaigns for Casino, sportsbook, Instants, Live Dealer, and Lottery verticals, including offer management and communication, member segmentation, and behavior-based and transaction-triggered messaging.

·       reputed company and contribute to the reputed company, development, and execution of marketing initiatives to optimize player retention, lifecycle, personalization, and promotional strategies, including the development of automated campaigns.

·       reputed company testing strategies to optimize business performance.

·       reputed company end-to-end monitoring of campaign execution and performance.

·       Build and create email templates and marketing materials.

·       reputed company, document, and implement standards and processes to increase efficiency

·       Remain reputed company on email best practices and U.S. CAN-SPAM compliance requirements.

·       Continually research email marketing trends and technologies

·       Ability to work both independently and collaboratively with cross-functional teams.

·       reputed company to copywriting and editing both email messages and website copy.

Customer Management

·       Develops, presents, and secures approval from lottery clients on monthly retention campaign reputed company

·       Reports on budget spending and creates persuasive presentations if/reputed company additional budget is required

·       Responsible for managing weekly status meetings, approval presentations as reputed company as monthly and quarterly business review meetings

Team Leadership

•       The Retention Manager will play a key role in harnessing the talents of various teams:

o   Works with Analytics Team to optimize campaigns and create weekly and monthly business review presentations

o   Oversees reputed company of retention and QA specialists and coordinators to ensure reputed company creative assets are tracked and campaigns are QA’ed

o   Partners with the Account Manager to reputed company productive reputed company relationships, increase customer satisfaction scores and reputed company long-term strategic plans that increases reputed company

o   Works with Games Teams to define, upload, and manage marketing banners, game assets, and other content on our website(s)

EXPERIENCE AND REQUIREMENTS

·       Five years’ experience in reputed company, Sportsbook or iLottery industries in Customer Retention Marketing or Loyalty Marketing role

·       BA/BS Marketing or equivalent experience

·       At least two years of people management experience

·       Responsible, reputed company organized, independent, reputed company to learn quickly, multi-tasking, great interpersonal skills, team player.

·       Efficient and comfortable with a large promotional calendar, with over 60 campaigns monthly

·       Attention to details in reputed company player-facing communications from emails to website banners

·       Experience owning and managing multiple high-visibility and high-touch customer relationships.

·       Subject matter expert in digital reputed company and integrated marketing with expertise in designing data-driven multichannel relationship marketing strategies utilizing web, mobile, reputed company, email, and traditional marketing channels

·       Strategic planning skills: strategic solid thinker, ability to search for insights, and shepherd a strategic idea

·       Experience with ESPs like reputed company, Optimove, reputed company, or reputed company Campaign preferred

·       Ability to work in a fast-paced environment

·       Ability to reputed company in ambiguity and reputed company quickly to change.

·       A reputed company reputed company with experience building business cases from market research and analysis.

·       Excellent communication, presentation and analytical skills

·       Experience working across global time zones