Manager, Operations Execution & Training – Northwest

One of our clients – a global leader in the Quick Service Restaurant (QSR) industry – is on a mission to elevate operational excellence and transform the way restaurant teams grow, learn, and deliver. If you’re passionate about empowering others, improving performance, and making a lasting impact, this role is for you. As one of the most recognized and expansive restaurant brands in the world, they are driving a bold transformation focused on better service, better training, and better lives. Joining now means playing a central role in this evolution, supporting the development of high-performing franchisees and restaurant teams across the Northwest region. About the Role As Manager, Operations Execution & Training, you’ll deliver and manage dynamic training programs for key operational stakeholders – including franchisees, managers, and support staff. You’ll facilitate in-person workshops and virtual sessions, ensuring alignment with strategic business priorities and operational standards. This is a high-impact role that blends facilitation, coaching, content creation, and cross-functional collaboration. You will also be a key contributor in designing and adapting learning programs that drive performance in a competitive QSR environment. If selected, get ready to bring energy, ownership, boldness, and agility into an exciting and fast-paced ecosystem. Key Responsibilities Facilitate Franchisee Training Programs • Lead delivery of in-person Graduation Week training, providing hands-on coaching, brand immersion, and operational walkthroughs. • Act as brand ambassador and subject matter expert, ensuring franchisees are equipped to operate with confidence and excellence. Deliver Training Development Sessions • Facilitate engaging in-person and virtual sessions for franchisees, restaurant managers, and field teams focused on operational excellence and brand consistency. ✍️ Create & Customize Learning Programs • Develop and tailor training content to suit specific audiences and delivery formats (in-person, online, virtual). • Ensure clarity, relevance, and engagement in all training materials. Collaborate Across Teams • Partner with Field Operations, Curriculum Development, and other key stakeholders to keep training aligned with brand standards and business goals. Your Profile • Bachelor’s degree preferred or equivalent experience • 2+ years’ experience in training facilitation (restaurant or retail operations strongly preferred) • Strong facilitation & presentation skills (virtual + in-person) • Understanding of restaurant operations and the ability to coach in real-world settings • Experience with content development and learning design • Adaptability to varying regional needs and learning styles • Excellent communication and interpersonal skills • Strong organizational and time management abilities • Willingness to travel 30–60% across the Northwest region • Familiarity with virtual learning platforms and LMS (preferred) Apply tot his job Apply To this Job