Senior Customer Coordinator, Bilingual, Spanish, Work from Home

Description: • Manage inbound and outbound collection and recovery calls • Service customers in English and Spanish • Perform account level research • Overcome objections that customers have about making payments toward their account and help them to understand their account(s) and responsibilities • Become familiar with and follow Company guidelines and procedures (computer based training, class-room training, timecards, e-mail, training, etc) • Attend team meetings • Update account information and complete appropriate documentation to ensure accurate reporting on accounts • Consistently meet or exceed the required business metrics on a month to month basis and adhere to regulatory requirements • Successful candidates will need to complete a Language Assessment Requirements: • Basic Qualifications: High School Diploma, GED, or equivalent certification • At least 3 years Customer Service or Call Center experience • At least 1 year of experience using Google Suite or Microsoft Office • Fluent in Spanish and English • Preferred Qualifications: • At least 4 years Customer Service or Call Center experience • At least 1 year of experience in the Financial Industry • At least 1 year of Collections experience • Work from Home Technology Requirements • Secure home office environment that is free from background noise and distractions • Reliable private internet connection that is not supplied via cellular data or hotspot is required • A private network that is password protected where you have ownership or line of sight to every device on the network • Internet service must be provided by Cable or Fiber Internet Service Providers (ISP) • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred • To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page • Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met • Capital One reserves the right to request proof of internet provider, speed and service package from the associate. • Requirements are subject to change, as new systems and technology is delivered. • Capital One reserves the right to modify internet service requirements with sixty (60) days notice. • Internet Service Provider specs can change by provider and location within the US. • If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience. Benefits: • Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Apply tot his job Apply To this Job