Remote Customer Experience Specialist - Unlock Your Potential with DHL!

Job Description:

Join our dynamic team at DHL as a Remote Contact Center Assistant, where you'll play a vital role in delivering exceptional customer experiences to clients in the San Diego, California area. As a part-time Associate Level position, you'll leverage your 2+ years of customer service or contact center experience to drive customer satisfaction and success.

Key Responsibilities:

• Provide empathetic and professional support to customers via phone, email, and chat, addressing their inquiries and concerns
• Utilize your knowledge of products, services, and pricing to provide accurate information and resolve customer issues efficiently
• Process orders, returns, and exchanges with precision and attention to detail
• Collaborate with team members to identify trends, improve customer satisfaction, and maintain detailed records of customer interactions
• Demonstrate strong problem-solving skills, multitasking abilities, and a customer-focused mindset

Requirements:

• 2+ years of experience in customer service or contact center environments
• Excellent communication skills, both written and verbal
• Proficiency in CRM software and contact center technology
• Strong decision-making skills, attention to detail, and ability to prioritize tasks effectively
• Flexibility to work part-time hours, including occasional evenings and weekends

What We Offer:

• Competitive salary and relocation allowance for eligible candidates
• Opportunities for travel, training, and professional development
• Profit sharing program for eligible employees
• A culture that encourages bold thinking, diversity, and inclusion

Equal Opportunity Employer:

DHL is committed to promoting a diverse and inclusive workplace, welcoming applications from all qualified individuals, regardless of race, gender, age, sexual orientation, disability, or veteran status.

How to Apply:

Submit your application by July 23, 2024, to be considered for this exciting opportunity. Apply on GrabJobs and take the first step towards joining our friendly and dynamic team!

We Encourage You to Apply!

Even if you don't feel like a perfect match, we'd love to hear from you. Join our team and unlock your potential as a Remote Customer Experience Specialist!