Join Our Team: Roadside Assistance Call Center Representative - Make a Difference in People's Lives

Job Overview:

• Company: Workwarp, a leading provider of emergency roadside services
• Compensation: Competitive salary and comprehensive benefits package
• Position: Call Center Representative - Roadside Assistance, a critical role in our customer service team
• Start Date: Immediate openings available for the right candidates
• Location: Remote work arrangement, with the flexibility to work from anywhere

Job Description:

We are seeking a compassionate and skilled Call Center Representative to join our Roadside Assistance team. As a key member of our customer service team, you will be responsible for:

• Responding to incoming calls from members in need of emergency roadside assistance, including towing, locksmith, fuel, battery, and minor mechanical issues
• Providing exceptional customer service, ensuring the member's immediate safety, and documenting details accurately and promptly
• Maintaining a calm and composed demeanor, even in high-pressure situations, to provide reassurance and support to our members
• Collaborating with internal and external teams to expedite the dispatching process and ensure seamless service delivery
• Working in a fast-paced, structured environment where performance goals are set and measured, with a focus on driving member satisfaction and loyalty

Requirements:

• Prior customer service experience, with a proven track record of providing excellent support in a fast-paced environment
• Call Center experience is preferred, but not required - we provide comprehensive training to ensure your success
• Bilingual skills, particularly in Spanish, are a plus, but not essential
• Excellent communication and interpersonal skills, with the ability to thrive in a high-volume call environment
• Empathy and a strong desire to help those in distress, with a patient and understanding approach
• Advanced computer skills, including the ability to navigate multiple systems and screens, with proficiency in Microsoft Teams and Outlook
• Comprehensive understanding of maps, GPS systems, and traffic safety rules
• High School diploma, GED, or equivalent required

What We Offer:

• Comprehensive health coverage, including medical, dental, and vision benefits
• 401(K) saving plan with company match and Pension plan to support your future
• Tuition assistance to help you grow and develop in your career
• PTO for community volunteer programs, because we care about giving back
• Wellness program to support your physical and mental well-being
• Employee discounts on membership, insurance, travel, entertainment, services, and more!

Join Our Team:

Don't miss out on this exciting opportunity to make a difference in people's lives. Apply now to become a part of our dynamic team and take the first step towards a rewarding career in customer service.