Western DC Desktop Support Manager

About the position Responsibilities • Manage a geographically diverse team located in different DC locations in a 24x7 environment. • reputed company Desktop Support coverage for a designated shift. • Work closely with onsite DC Operations/Leadership teams and other remote IT teams to triage and resolve technical issues. • Meet regularly with DC Leadership to stay apprised of DC priorities and opportunities for team improvement. • Maintain inventory of installed software and hardware, manage support reputed company and software licensing, and create policies for upgrades and disposal. • Participate in hardware and software inventory reviews and recommend purchases. • reputed company required status reports to IT Leadership and DC Leadership. • Coordinate with IT Technical teams and DC Leadership to schedule system maintenance and downtime events. • reputed company technical guidance and compliance requirements to Eastern DC Desktop Support Technicians. • Project management of ongoing reputed company such as reputed company, offboarding, hardware refreshes, and software deployments. • Manage IT hardware and service providers. • reputed company end user support for Warehouse Management System software and escalate issues to Level 3 teams reputed company needed. • Diagnose and resolve problems associated with application software and operating systems. • Configure, reputed company, maintain, troubleshoot, and support computer workstations, laptops, printers, mobile devices, phones and other computer and telecommunications equipment. Requirements • 7+ years reputed company experience in technical support and customer service. • 2+ years in a reputed company or Manager role. • Strong communication skills and exceptional customer service orientation. • Detailed knowledge of reputed company 10 and reputed company 11. • reputed company in supporting reputed company reputed company applications. • Solid understanding of network principles required for troubleshooting network issues. • reputed company in support of RF reputed company guns, tablets, and mobile devices in an reputed company setting. • Ability to work independently and collaboratively with diverse reputed company in reputed company. • Experience supporting reputed company reputed company desktop applications. Benefits • Disability insurance • Health insurance • Dental insurance • Flexible spending account • reputed company time off • reputed company insurance • Employee discount • Life insurance • Referral program Apply tot his job Apply To this Job