Dispatcher, Transportation

Who we are Gatik, the leader in autonomous middle-mile logistics, is revolutionizing the B2B supply chain with its autonomous transportation-as-a-service (ATaaS) solution and prioritizing safe, consistent deliveries while streamlining freight movement by reducing congestion. The company focuses on short-haul, B2B logistics for Fortune 500 retailers and in 2021 launched the world’s first fully driverless commercial transportation service with Walmart. Gatik's Class 3-7 autonomous trucks are commercially deployed across major markets, including Texas, Arkansas, and Ontario, Canada, driving innovation in freight transportation. The company's proprietary Level 4 autonomous technology, Gatik Carrier, is custom-built to transport freight safely and efficiently between pick-up and drop-off locations on the middle mile. With robust capabilities in both highway and urban environments, Gatik Carrier serves as an all-encompassing solution that integrates advanced software and hardware powering the fleet, facilitating effortless integration into customers' logistics operations. About the role Gatik is seeking a Fleet Dispatcher to support our operations by ensuring timely and accurate delivery coordination for our autonomous fleet. This role serves as the central communication hub - working closely with drivers, clients, and internal teams to manage live issues, track deliveries, and maintain real-time operational oversight. The ideal candidate is calm under pressure, highly organized, tech-savvy, and a confident communicator. You will play a critical role in maintaining safe, efficient, and seamless logistics operations during overnight hours. What you'll do • Act as the central point of contact for emergency and non-emergency dispatch communication. • Communicate with drivers and clients via Slack, phone, text, and email to ensure smooth delivery operations. • Receive, prioritize, and communicate real-time updates to support operations and ensure smooth route execution. • Monitor vehicle and delivery status, troubleshoot delays, and escalate issues as needed. • Maintain dispatch schedules, update order statuses, and ensure SOP adherence. • Record all communications, updates, and activities accurately in internal systems. • Support ongoing improvements to dispatch processes and documentation. What we're looking for • Proven experience as a dispatcher or in a similar logistics coordination role. • Strong multitasking skills and the ability to manage real-time, high-pressure situations. • Proficient in using instant messaging tools (Slack) and order/dispatch management systems. • Strong communication skills (oral and written) with a professional and solution-oriented approach. • Fast and accurate typing; experience with data entry and activity logging. • Sound judgment, attention to detail, and ability to work independently. • Familiarity with procedures for managing emergency situations is a plus. • Tech-savvy with access to a reliable computer and high-speed internet. Additional Details • Start Date: ASAP • End Date: Ongoing/Indefinite • This is a fully remote position, with preference for candidates based near DFW. • Overnight schedule; flexibility and responsiveness are essential. More about Gatik Founded in 2017 by experts in autonomous vehicle technology, Gatik has rapidly expanded its presence to Mountain View, Dallas-Fort Worth, Arkansas, and Toronto. As the first and only company to achieve fully driverless middle-mile commercial deliveries, Gatik holds a unique and defensible position in the AV industry, with a clear trajectory toward sustainable growth and profitability. We have delivered complete, proprietary AV technology - an integration of software and hardware - to enable earlier successes for our clients in constrained Level 4 autonomy. By choosing the middle mile – with defined point-to-point delivery, we have simplified some of the more complex AV challenges, enabling us to achieve full autonomy ahead of competitors. Given extensive knowledge of Gatik’s well-defined, fixed route ODDs and hybrid architecture, we are able to hyper-optimize our models with exponentially less data, establish gate-keeping mechanisms to maintain explainability, and ensure… Apply tot his job Apply To this Job