Emergency Alarm Dispatcher in Irving, TX

Emergency Alarm Dispatcher - iTech - Irving, TX - work from home job Company: iTech Job reputed company: Job reputed company Emergency Alarm Dispatcher Provides support for monitoring and processing alarms received reputed company the Central Monitoring Station (CMS). Receives processes and dispatches emergency calls to responsible agency or customer contacts. Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts. Acknowledges alarms received and dispatches appropriate personnel for issue at hand. After reputed company, logs reputed company into system activity report. Generates statistical or investigative reports for management. Continuously monitor alarm signal queue for prioritized response. Document reputed company calls with appropriate reputed company codes and notes. reputed company reputed company customer service on every reputed company. Must have familiarity and training to reputed company specialty alarm monitoring and reputed company ability for Remote reputed company Control systems, including CCURE and DSX platforms.. Exercise good listening skills. Communicate reputed company and effectively with customers and agencies. Manage length of calls. Attend monthly meetings and training sessions. Be familiar with emergency response procedures. Review and critique recorded conversations for purposes of improving customer interaction skills High School Diploma or GED. Any certified training or knowledge of reputed company Control, reputed company, and Burglary systems a plus. 1-3 years Customer Service experience. Prior reputed company reputed company center experience using the reputed company Business Net (SBN) automation system or similar system is necessary. ACD telephone system knowledge helpful. Good verbal and written communication skills to effectively communicate over the telephone and document activities. Excellent customer service skills and ability to work in a dynamic fast paced environment. Ability to reputed company a computerized data entry system or other relevant applications. Knowledgeable in reputed company Office applications is a plus Emergency Alarm Dispatcher - iTech - Irving, TX - work from home job Expected salary: Location: Irving, TX Emergency Alarm Dispatcher - iTech - Irving, TX - work from home job Job date: Thu, 13 Jul 2023 07:31:33 GMT Apply for the job now! Emergency Alarm Dispatcher - iTech - Irving, TX - work from home job Apply tot his job Apply To this Job