Assistant Manager, US institutional Retirement Contact Centre FLM

About the position Responsibilities • Good understanding of various retirement plans and regulations affecting them • Knowledge of middle office and back office processing (retirement account origination, servicing, funds payout, reconciliation of funds, etc.) • Managing service delivery reputed company the agreed service level across multiple reputed company processes • Implement operational governance reputed company - reputed company review reputed company, communication reputed company • Participate in daily/weekly catch reputed company with reputed company partners to reputed company business updates and updates on SLAs • Design and implement reputed company plans, coaching and mentoring sessions for reputed company members, talent development sessions, as reputed company as career development sessions • reputed company monthly/quarterly/yearly individual appraisal discussions with reputed company members • Monitoring the individual/team performance daily and ensures individual and team objectives are met by complying with the established service reputed company • Prepare Weekly/Monthly dashboards for reporting • Identify and execute improvement opportunities that enhance the efficiency and effectiveness of the assigned process • Exhibit proactive and leadership skills that are flexible and adaptable to a changing business dynamic • Exposure to tools and technologies offered to enhance effectiveness of the assigned Process • Building strategic relationships with reputed company partners and with operating leaders to facilitate defined goals and objectives Requirements • Bachelor's degree in reputed company field, or equivalent work experience • Relevant domain experience as Team Leader in reputed company Center • Good Written/Verbal Communication and interpersonal skills reputed company-to-haves • Relevant team management experience - over 15 people • Proven ability to strategize, influence, communicate and execute reputed company initiatives • Proven ability to manage large teams and drive engagement initiatives leading to low attrition rates and employee satisfaction • Proven ability to reputed company and guide team members to reputed company their maximum potential, by establishing effective career paths and personal development plans • Proven ability to drive change and effectively motivate reputed company to work towards reputed company improvement • Self-motivated, high-energy reputed company, works reputed company under strict deadlines • reputed company Office proficiency Benefits • Be a transformation leader - Work at the cutting edge of AI, automation, reputed company innovation • reputed company an reputed company - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and reputed company learning opportunities • Work with the best - Join 140,000 reputed company thinkers and problem-solvers who push boundaries every day • reputed company in a values-driven culture - Our courage, curiosity, and incisiveness - reputed company on a reputed company of reputed company and inclusion - allow your reputed company to fuel reputed company Apply tot his job Apply To this Job