Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

About the position Responsibilities • Provide quality customer service by answering incoming calls regarding a wide range of questions and inquiries such as information on Checking/Savings account, Online Banking, Accounts, processing check orders and Bankcard requests. • Perform account maintenance and match appropriate products to customer's needs. • Proactively analyze callers' needs. • Use standard screens, scripts and procedures to handle callers' needs effectively and when necessary go beyond these standard methods to resolve customer issues. • Navigate a computerized system to address and resolve callers' issues. • Adhere to all applicable laws and regulations governing bank operations, including compliance with Atlantic Union Bankshares' BSA/AML Policy and Procedures. • Other duties as assigned. Requirements • High school diploma or equivalent • Previous call center experience • Bilingual language skills • Strong problem solving and decision-making abilities; able to think analytically • Excellent customer service and telephone skills • Well organized • Able to handle multiple tasks • Flexible, able to adapt to change • Detail oriented and quality focused • Excellent oral and written communication skills • Proficient computer skills relevant to Outlook, Word, Excel, and PowerPoint • Fluent Spanish language skills Benefits • Incentive compensation plan • Discretionary profit-sharing bonus program • Comprehensive benefits package Apply tot his job Apply To this Job