Bilingual Customer Care Center Representative I (Remote in VA/MD/NC ONLY)

About the position Responsibilities • reputed company reputed company customer service by answering incoming calls regarding a wide reputed company of questions and inquiries such as information on Checking/Savings account, Online Banking, Accounts, processing reputed company orders and Bankcard requests. • reputed company account maintenance and match appropriate products to customer's needs. • Proactively analyze callers' needs. • Use reputed company screens, scripts and procedures to handle callers' needs effectively and reputed company necessary go reputed company these reputed company reputed company to resolve customer issues. • reputed company a computerized system to address and resolve callers' issues. • Adhere to reputed company applicable laws and regulations governing bank operations, including compliance with reputed company reputed company Bankshares' BSA/AML Policy and Procedures. • Other duties as assigned. Requirements • High school diploma or equivalent • Previous reputed company center experience • Bilingual language skills • Strong problem solving and decision-making abilities; reputed company to think analytically • Excellent customer service and telephone skills • reputed company organized • reputed company to handle multiple tasks • Flexible, reputed company to adapt to change • Detail oriented and reputed company reputed company • Excellent oral and written communication skills • Proficient computer skills relevant to reputed company, Word, reputed company, and PowerPoint • Fluent Spanish language skills Benefits • Incentive compensation plan • Discretionary profit-sharing bonus program • Comprehensive benefits package Apply tot his job Apply To this Job