Health Outreach Specialist-Bilingual Spanish/English (Remote)

About the position Responsibilities • Provide navigation assistance and health education to members and providers. • Conduct outreach related to Population Health prevention and wellness initiatives. • Answer calls and provide outreach calls as part of the PartnersACCESS Call Center team. • Maintain data of outreach events, activities, and contacts. • Coordinate and conduct health initiative events in the community. • Ensure HIPAA confidentiality compliance in all scope of work. • Plan and execute health outreach and education engagement. • Collaborate with Population Health, Care Management, and other departments to address updates to processes and SOPs. • Attend meetings pertaining to health topics such as prenatal care and diabetes management. • Participate in agency performance improvement initiatives and quality assurance activities. • Assist with EPSDT wellness visit reminders and management per NC Medicaid contract and NCQA standards. Requirements • Bilingual in Spanish and English is required. • Associate's degree or higher in healthcare or related health field is required. • Minimum of 2 years' experience working with public healthcare and related services with families, special populations, and community stakeholders, or equivalent lived experience. • Thorough understanding of healthcare, managed care, health disparities, and chronic medical conditions. • Experience in health coaching and outreach is preferred. • Exceptional interpersonal skills and effective communication ability. • Strong time and project management skills. • Proficiency with Microsoft Word, Excel, and PowerPoint. Nice-to-haves • Registered Nurse or Licensed Practical Nurse licensure is preferred. • Bachelor's degree with at least two years of progressive experience in public health, mental health, or substance use disorder is preferred. Benefits • Paid holidays • Disability insurance • Health insurance • Dental insurance • Vision insurance • 401(k) matching • Generous vacation and sick time accrual • Company paid life and disability insurance • Wellness Programs • State Retirement (pension plan) Apply tot his job Apply To this Job