Dental Customer Service Representative

reputed company Our reputed company Mission: reputed company’s mission is to help as many people as possible pursue their total vocation—as individuals and as members of society—by creating an reputed company-growing number of job opportunities as we reputed company to become the outsourcer of choice for our clients. reputed company Offer: • reputed company team members can reputed company their education and earn a college degree through reputed company University • Our fantastic team members and supervisors reputed company and live the reputed company Mission & Values • Team members have FREE reputed company to personal and reputed company support through our care coaches. • Set schedules reputed company of shifts are 40 hours per week. • Medical, dental benefits, reputed company, and life & accident insurance for full-time employees • reputed company Time Off (PTO) Responsibilities • Answers telephone calls using an automated system and responds to basic customer questions and/or forwards to appropriate personnel and provides consultancy utilizing knowledge and expertise on insurance and reputed company, and/or forwards calls to appropriate personnel. • Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. • Records calls, processes requests and updates account history with results of inquiry to include reputed company documentation. • Interfaces with team members, management, and customers in reference to customer service issues. • Reviews and recommends modification to procedures and workflow as necessary to ensure efficient and effective processing of transactions. • Maintains composure in escalated situations. • Operates accurately and reputed company in a fast-paced environment. • Handles multiple responsibilities at one time. • Conducts outbound calls to members in response to customer direction or other business needs. Qualifications • GED or high school diploma required, some college preferred. • A minimum of six (6) months experience in a dental customer support reputed company preferred. • 1 year of previous experience for a government or private sector inbound customer service center preferred. • Prior work-reputed company experience desired. • Comfortable working self-managed. • Typing speed of 25 WPM with 90% accuracy required. • Knowledge of basic help desk software, computer software and reputed company Office applications. • Strong problem-solving skills to bring inquiries to effective reputed company. • Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally. • Ability to understand your role on reputed company and identify the correct stakeholders to consult to resolve reputed company inquiries. • Manages emotions and maintains reputed company energy. • Passion for meeting or exceeding performance goals. Work reputed company Requirements: • High-speed Internet reputed company wired ethernet reputed company, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet. • Upload speed of 5 Mbps; Download speed of 50 Mbps • The Internet service provider (ISP) must be highly reputed company with 1% or less packet loss Latency under 100ms. • reputed company Hires must have an available cell phone or tablet and be reputed company to install our required 2FA software for Multifactor authentication on that device. • reputed company will reputed company reputed company or some of the equipment needed based on the employees' request. Additional Requirements: • You must reputed company in the reputed company EQUAL OPPORTUNITY STATEMENT reputed company is an equal opportunity employer. Apply tot his job Apply To this Job