FedEx Part-Time (Customer Service) Remote Jobs – WFH (Louisville, KY)

FedEx is hiring remote part-time Customer Service Representatives in Louisville, Kentucky. This is an excellent opportunity for individuals looking to balance work with other responsibilities while providing vital support to customers in a dynamic virtual setting. This remote position is ideal for self-starters who enjoy problem-solving, interacting with people, and being part of a company recognized globally for its commitment to service excellence. Position Overview As a Customer Service Representative, you will serve as a critical link between FedEx and its customers, handling inquiries about deliveries, shipment statuses, billing issues, and service concerns. You’ll play a central role in ensuring customers receive timely and helpful solutions. Primary Responsibilities - Respond to inbound customer communications including phone calls, emails, and online chats. - Provide information and support related to shipping procedures, delivery schedules, and issue resolution. - Use FedEx tools and platforms to manage and document customer interactions accurately. - De-escalate sensitive customer concerns and collaborate with support teams to find appropriate resolutions. - Maintain a high level of professionalism and empathy in all interactions. Candidate Requirements - Must reside in or near Louisville, KY, and be legally authorized to work in the U.S. - High school diploma or equivalent required. - Experience in customer service, especially in remote or call center settings, is preferred. - Strong communication and multitasking skills. - Reliable home internet and a distraction-free workspace. What You Can Expect - Part-time hours with a flexible schedule. - Remote onboarding and paid training. - Competitive hourly wage. - Access to FedEx benefits (eligibility dependent on hours). - Opportunities for advancement within a global organization. How to Apply To apply for this position, visit the FedEx careers portal and search for part-time remote customer service roles in the Louisville area. Qualified applicants will be contacted for a virtual interview and assessment. No in-person visits required. FedEx is an equal opportunity employer that values diversity and inclusion in the workplace. Apply Job!