[Hiring] Associate Integration Analyst @109 MatrixCare, Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position involves supporting integration deployment, activation, and customer support missions. • Build engagement, confidence, and enthusiasm while establishing the team vision. • Plan ahead, perform analysis, and mitigate risks to ensure successful outcomes. • Collaborate with the team to set and achieve SMART goals. • Serve as a responsible steward of company resources. • Make timely, tough decisions and navigate difficult conversations effectively. • Lead and develop high-performing teams while fostering ownership and accountability. • Dedicate time to learning and create cross-training opportunities for team members. • Consistently deliver repeatable, predictable, and high-quality results. • Create and maintain a strong culture of customer focus. • Advocate for customer needs and ensure alignment with business goals. • Understand customer requirements and key decision makers (KDMs). • De-escalate challenging situations by providing actionable solutions. • Partner cross-functionally with other departments to identify and implement solutions. • Provide clear written and verbal communication on project status, updates, and issues. • Maintain continuous communication with customers regarding issues and resolutions. • Supply accurate steps and data to other departments for escalations and issue resolution. • Quickly identify issues with urgency, scope, and customer-facing impact. • Assess project impacts on scope and timeline (e.g., data gaps, vendor delays). • Troubleshoot and reproduce errors using technical tools (e.g., SOAPUI, HL7 Reader). • Acquire a thorough understanding of departmental processes, interfaces, and applications. • Act as a technical escalation point for integrations from Support and other teams. Qualifications • Bachelor’s degree in related field or equivalent years of experience. • Demonstrated courageous yet humble leadership style. • Strong ability to build engagement and inspire confidence in teams. • Critical thinking, risk analysis, and problem-solving skills. • Curiosity-driven mindset with a commitment to continuous learning. • Skilled at asking questions, active listening, and learning from others. • Excellent conflict resolution and de-escalation skills. • Strong written and verbal communication abilities. • Proficient in Salesforce (SF) and FinancialForce (FF) for ticketing, project logging, and time tracking. • Proficient with SharePoint and intranet resources. Benefits • Comprehensive medical, vision, dental, and life insurance. • AD&D, short-term and long-term disability insurance. • Sleep care management. • Health Savings Account (HSA). • Flexible Spending Account (FSA). • Commuter benefits. • 401(k). • Employee Stock Purchase Plan (ESPP). • Employee Assistance Program (EAP). • Tuition assistance. • Fifteen days Paid Time Off (PTO) in the first year of employment. • 11 paid holidays plus 3 floating days. • Eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members. Apply tot his job Apply To this Job