After Hours Call Center Behavioral Health Advocate

About the position Responsibilities • Field inbound calls from members and providers for assessment and triage. • Focus on initial inpatient admission for psychiatric and chemical dependency patients. • Make patient assessments and determine appropriate levels of care. • Participate in member crisis calls. • Determine if additional clinical treatment sessions are needed. • Manage inpatient mental health cases throughout the entire treatment plan. • Administer benefits and coordinate transitions between various areas of care. • Identify ways to add value to treatment plans and consult with facility staff. Requirements • Master's degree in Psychology, Social Work, Counseling, or Marriage and Family Counseling; Licensed Ph.D., or an RN with 2+ years of experience in behavioral health. • Active, unrestricted independent clinical license in the State of Missouri: LP, LCSW, LMFT, LPC, or RN. • 2+ years of post-master's or RN experience in a related mental health environment. • Proficient with Microsoft Office Suite (i.e., Word, Excel, Outlook, Teams). • Proven ability to talk and type at the same time while navigating between multiple screens and programs. • Proven ability to work in a fast-paced environment and adapt to change. • Dedicated, distraction-free workspace and access to install secure high speed internet via cable/DSL/fiber at home. • Ability to work evenings, overnights, weekends, and holidays per assigned schedule. Nice-to-haves • Inpatient experience • Crisis intervention experience • Behavioral health utilization management experience • Call center experience • Dual diagnosis experience with mental health and substance abuse • Experience determining levels of care for behavioral health services • Experience using Interqual, ASAM, and/or Locus criteria • Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients. Benefits • Paid Time Off which starts to accrue with your first pay period plus 8 Paid Holidays and 1 Floating Holiday • Medical Plan options along with participation in a Health Spending Account or a Health Saving account • Dental, Vision, Life, and AD&D Insurance along with Short-term Disability and Long-Term Disability coverage • 401(k) Savings Plan and Employee Stock Purchase Plan • Education Reimbursement • Continuing Education and License Renewal Fee Reimbursement • Employee Assistance Program • Employee Referral Bonus Program • Employee Discounts • Voluntary Benefits (i.e., pet insurance, legal insurance, LTC Insurance, etc.) Apply tot his job Apply To this Job