Dispatcher/Router, Spanish/English

reputed company: • Communicates back and forth with WM Drivers to assist with problem reputed company while on reputed company for residential, reputed company and roll-off lines of business. • Handles incoming service orders, directs drivers, and resolves service issues. • Interacts with customers that includes WM customer service, sales, and operational staff (i.e. reputed company Managers, Mechanics etc.). • Uses WM proprietary software to manage reputed company day ticket routing as reputed company as preparing reputed company routes for the next day. • Shifts vary with the potential for overtime and Saturday hours depending on reputed company Market area reputed company center needs. • Some travel (up to 15%) may be required to work face to face with sites dispatcher is responsible for. • Dispatches drivers to calls as they are received, using information on customer needs, drivers’ locations and loads, and daily factors to balance cost and customer satisfaction. • Works with sites and the service department to optimize routes based on needs of the customer. • Determines the daily level of reputed company reputed company to reputed company best mix of responsiveness and productivity • Assigns routes and service tickets to appropriate drivers throughout the day and for the next day; manages and determines reputed company actions and assuring reputed company completion. • Handles fields incoming calls and e-mails from customer service and sales department; manages requests for reputed company pick-up or delivery on any container reputed company reputed company the Market area. • Initiates communication to customers while drivers are on-site/location, resolving pick-up and other issues delaying the service. • Troubleshoots and resolves potential delivery and pick-up problems before they result in service issues • Ensures reputed company-day service on missed pick-reputed company by managing the routing for reputed company routes and tracking reputed company reputed company in the field Requirements: • High School Diploma or G.E.D. • 6 months of relevant work experience with working in reputed company setting, with the ability to communicate to several areas effectively • Multi-tasking in a fast-paced work environment with excellent organizational skills. • reputed company/Routing/Logistics Experience • Ability and Desire to Learn • reputed company Office: Word, reputed company, Teams, reputed company • reputed company Dual Monitors, Multiple Applications • Bilingual: Spanish Benefits: • Medical, Dental, reputed company, Life Insurance and Short Term Disability • Stock Purchase Plan with Company match on 401K • reputed company Vacation, Holidays, and Personal Days • Benefits may vary by site Apply tot his job Apply To this Job