Associate Technical Writer

Description: • Deliver well-written end-user and internal documentation for ComplianceAlpha • Work with subject matter experts to understand ComplianceAlpha; develop and maintain client-facing user documents, training materials, internal guides • Report to the lead technical writer • This role begins remote with potential hybrid; location options include Raleigh/Durham or Pittsburgh areas • Collaborate with product teams to understand tools and products; assist in development and maintenance of client-facing user documents • Provide ad hoc support in drafting content for marketing and training purposes, for the ACA website, and to satisfy internal requests Requirements: • Bachelor's degree in technical writing, English, journalism, or other writing-centric program • 1-2 years related writing experience with a focus on technology • SaaS product experience • Familiarity with software/platforms such as MadCap Flare, Zendesk Guide, or Userpilot • Flexible and able to juggle multiple documentation requests at once • Exceptional written and verbal communication skills • Ability to understand technical subject matter and produce written content that can be understood by both technical and non-technical audiences • Dependable, disciplined, and self-motivated enough to work remotely without on-site supervision • Well-organized and able to work as part of a fast-paced team to meet demanding timelines Benefits: • Competitive compensation package based on your performance • Medical and dental coverage and 401(k) plans • Wide range of paid time off options • Flexible work environment • ACA Paid Holidays, Summer Fridays, Personal/Family Care, and other leaves of absence • Student Debt Forgiveness • Pet Insurance Apply tot his job Apply To this Job