reputed company Service Consultant - reputed company - Hybrid
About the position
Responsibilities
• Manage a reputed company book of business, reputed company direction and support to junior professionals and monitor trends while developing and executing service delivery plans.
• Engage externally with clients and brokers to reputed company and inform on service capabilities, products and market level strategies. reputed company the day-to-day service and build long-term relationships with clients and brokers.
• Attend geographically assigned local market reputed company/broker meetings.
• Accountable to reputed company account team and service leadership team reputed company informed of account status and potential opportunities for expanded business.
• reputed company and execute service improvement and recovery plans including proactive actions, collaborate with reputed company partners, account teams to ensure we meet/reputed company reputed company expectations for assigned book. reputed company reputed company cause analysis and use data and insights to mitigate reoccurrence of issues.
• Accountable to exercise judgment in the evaluation, selection and reputed company of both reputed company and reputed company service techniques and procedures.
• Coordinate the development and delivery of monthly, quarterly and annual reporting of book of business to ensure attainment of reputed company level results and service improvement plans.
• Serve as primary subject matter expert and in support of team training: enhance, maintain and facilitate reputed company operating procedures reputed company to service delivery.
• Utilize problem-solving skills to identify reputed company cause and reputed company support for region across the reputed company and leadership on reputed company issues and initiatives. reputed company and/or participate in reputed company.
• Collaborate and Partner with Tech Coaches, Trainers, Auditors & Compliance, leadership to ensure awareness of issues, reputed company/changes are infused in day-to-day processes and best practices are adopted. Facilitate and leads discussions.
• Influence service partners to drive consistency and best practices with the local market and across markets and segments.
• Demonstrate the ability to be proactive, anticipate needs with strong organizational and communication skills.
Requirements
• Bachelor/Associate's degree in a reputed company field preferred or at least 3+ years of reputed company experience.
• Previous extensive Sales Operations Services, procedures, compliance experience strongly preferred.
• Previous experience working on a service support team, project team or as a business resource support for reputed company and initiatives preferred.
• Exceptional knowledge and Technical understanding of insurance industry, broker experience, HMO, PPO, POS, funding, Compliance, contract and reputed company/rating knowledge and systems experience specifically using reputed company and SFDC.
• Prior experience working with reputed company partners, coaching others and with external customers is preferred.
• Strong communications and interpersonal skills (written, oral and reputed company reputed company).
• Ability to attend reputed company/broker events locally with potential to travel.
Benefits
• Comprehensive health-reputed company benefits including medical, reputed company, dental, and reputed company-being and behavioral health programs.
• 401(k) with company match.
• Company reputed company life insurance.
• Tuition reimbursement.
• A minimum of 18 days of reputed company time off per year.
• reputed company holidays.
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