Customer Service Representative/Call Center

BCForward is currently looking for Customer Service Representative - Remote Position: Customer Service Representative Worksite: 100% Remote Role only in West Virginia Duration: 6+ Months of Contract Start Date: September 29th, 2025 Shift: M-F, shifts between 8:00 am to 6:30 pm EST : Daily hours and shifts may vary, with a rotational requirement for after-hours coverage and opportunities for Overtime as needed to support storm-related activities Job Description: The Customer Service Representative will leverage call center experience, customer service skills, problem solving, and attention to detail to deliver positive customer experience. The right candidate will enjoy building relationships with customers, adapt quickly to change, and demonstrate grit that will inspire others to strive for superior results. Responsibilities: Answer incoming phone calls, chats, and/or emails Conduct outreach phone calls and/or emails Provide outstanding customer service Recognize and follow call flows with scripts Research and review customer inquiries Research information using multiple systems Relay research findings and outcomes to customers Identify and escalate appropriate issues Clearly document call information and encounters in call logs Recognize and alert management of risk and trends Quickly transition from one task to another Maintain a professional demeanor Other duties as assigned Basic Qualifications: 2-years of Customer Service experience 1-year of call center environment experience 6 months of Utilities or Health & Public Services experience High School Diploma or GED Proficiency with computers: Experience using the internet, email via Outlook, etc. Data entry experience Listening, verbal, and written communication experience Microsoft Office (Excel, Word, Outlook, and Teams) experience Internet access sufficient to handle calls received via the Internet Quiet and private remote work location Company DescriptionAbout BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward’s 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class places to work. BCforward is an equal opportunity employer. Apply tot his job Apply To this Job