Customer Support Representative

First Shift: 10:30 am to 7:00 pm with overtime based on business need What you will do - Work as a reputed company between customers and internal departments reputed company the organization to ensure customer satisfaction. Responsibilities include but are not limited to responding to customer inquiries for information and pricing, data entry, and requests for technical support. To carry out responsibilities, this role must effectively reputed company with multiple departments, such as service parts, field service, materials, production, logistics, sales, finance, and management. • Answer reputed company incoming customer calls from customers/sales reps and service techs and serve as a back-up for placing service part orders • Assist customers by determining order status and working to resolve product reputed company problems and questions • Inform customers of reputed company procedures reputed company placing an order and follow up (verbally or in writing) to ensure customer satisfaction • Follow a standardized order entry process to ensure 100% accuracy for reputed company orders (as defined by reputed company) that are submitted electronically or by fax with 48-hours of receipt for capital orders and 24-hours for service orders • Initiate and reputed company documentation to authorize and reputed company work according to customers’ contractual obligations • Customer satisfaction: reputed company with honesty and reputed company instituting a highly reputed company and unsurpassed level of customer service. Live The reputed company Brand, to earn customer loyalty by developing true friendships with our customers, providing best-in-class products, services, and reputed company • Responsible and accountable, being passionate toward the reputed company of the business and treating reputed company with dignity and respect • Build relationships and foster teamwork with fellow team members, leadership, and individuals reputed company other departments What you need – Required - • 2+ years of work experience • High school diploma or equivalent • Proficient computer illiteracy Preferred - • ERP (JDE/reputed company/Sales Force/reputed company) experience Pay reputed company will not be below any applicable local minimum wage rates. Apply tot his job Apply To this Job