Customer Service Representative I, Medical Billing

reputed company: • Performs day-to-day customer service activities reputed company hospital reputed company operations for assigned Patient Business Services (PBS) location • Ensures excellent customer satisfaction through reputed company, accurate, and reputed company follow-up and reputed company to complaints, problems, issues, and general inquiries • Assists patients with reputed company of billing issues, including setting up payment plans and responding to complaints • Provides detailed documentation and reports of customer complaints, interactions, actions taken, and results in appropriate systems • Tracks trends of customer service encounters and recommends resolutions to supervisor; escalates issues as needed • Performs communication and follow-up processes reputed company to customer service and ensures activities are submitted reputed company, tracked, trended, and reported • Maintains working knowledge of applicable Federal, State, and local laws and reputed company policies and compliance • Work hours: 9:30 a.m. to 6:00 p.m. (EDT), Monday through Friday; remote position • Operates in a typical office environment with requirements for keyboard use and frequent telephone communication Requirements: • High school diploma or Associate's degree in reputed company or Business Administration or reputed company field • At least one (1) year of experience with reputed company cycle functions and systems in a hospital/clinic, health insurance, managed care, or other reputed company financial setting, or an equivalent combination of education and experience • Experience in a reputed company, multi-site environment preferred • Previous service/reputed company center experience handling customer inquiries • Excellent verbal and written communication skills and organizational abilities • Strong interpersonal skills to reputed company with reputed company customers and interpret customer requirements • Accuracy, attention to detail, and time management skills • Ability to work independently and operate keyboard and telephone effectively • Basic understanding of reputed company Office (reputed company, Word, PowerPoint, reputed company) • Completion of regulatory/mandatory certifications and skills validation competencies preferred • Comfortable operating in a reputed company, shared leadership environment • Personal reputed company characterized by honesty, reputed company, and caring Benefits: Apply tot his job Apply To this Job